Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 22, 2022 — Rated 10 out of 10 by D.G. Zerorez Boise
What do you like about our products and services?

My carpet looked so clean and new and the old odor was gone!

Report a concern   July 22, 2022 — Rated 8 out of 10 by E.K. Zerorez Boise
What could we do to improve?

We had good service and are pleased with the outcome. Levi was very personable.

Report a concern   July 21, 2022 — Rated 10 out of 10 by W.A. Zerorez Boise
What do you like about our products and services?

Great customer service, the guys were profesional and answered any questions. I believe the company should give them each a $5000.00 bonus.

Report a concern   July 21, 2022 — Rated 10 out of 10 by Karen Stratton Zerorez Boise
What do you like about our products and services?

Good communication. Estimate when you make the appointment. Willing to fit me in quickly

Report a concern   July 21, 2022 — Rated 10 out of 10 by John Maxoutopoulis Zerorez Boise
What do you like about our products and services?

Super friendly and knowledgeable staff. Do a great job.

Report a concern   July 21, 2022 — Rated 10 out of 10 by R.R.H. Zerorez Boise
What do you like about our products and services?

Techs were very professional and offered helpful suggestions.

Report a concern   July 21, 2022 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

Great service and always quick to get something scheduled.

Report a concern   July 20, 2022 — Rated 0 out of 10 by J.B. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The gentleman were really friendly and tried to get out some of the stains that I showed them. There was a small red stain that they were able to get out however once the carpets had dried that small red stain has now spread to a large area. So now instead of a small red stain I have a large pink/red stain. Disappointing!

Report a concern   July 19, 2022 — Rated 9 out of 10 by J.C. Zerorez Boise
What do you like about our products and services?

Your service technician, Travis, was on time, courteous, and did great work.

Report a concern   July 18, 2022 — Rated 10 out of 10 by Jon Oliver Zerorez Boise
What do you like about our products and services?

Zerorez does a great job and are ver professional!

Report a concern   July 18, 2022 — Rated 10 out of 10 by M.M. Zerorez Boise
What do you like about our products and services?

Quick, efficient, timely, polite.

Report a concern   July 18, 2022 — Rated 10 out of 10 by Kim Cupp Zerorez Boise
What do you like about our products and services?

Always clean carpets!

Report a concern   July 17, 2022 — Rated 10 out of 10 by P.H. Zerorez Boise
What do you like about our products and services?

Was hard to get ahold of but other than that great service great company

Report a concern   July 17, 2022 — Rated 10 out of 10 by L.P. Zerorez Boise
What do you like about our products and services?

Service was excellent and carpets look great

Report a concern   July 16, 2022 — Rated 10 out of 10 by M.A. Zerorez Boise
What do you like about our products and services?

Tyler did a great job with our carpets. We’ll request him again. I like that it didn’t take long to dry.

Report a concern   July 15, 2022 — Rated 10 out of 10 by S.H. Zerorez Boise
What do you like about our products and services?

The crew was on time and communicated every step of the way. The carpets looks brand new!

Report a concern   July 14, 2022 — Rated 10 out of 10 by D.D. Zerorez Boise
What do you like about our products and services?

We have used Zerorez for years and we have always been very pleased with their work and prices.

Report a concern   July 14, 2022 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

Always consistent good service, polite competent employees.

Report a concern   July 14, 2022 — Rated 10 out of 10 by S.T. Zerorez Boise
What do you like about our products and services?

Throughly cleaned carpets they looked great, friendly and polite.

Report a concern   July 14, 2022 — Rated 10 out of 10 by Laura Riecker Zerorez Boise
What do you like about our products and services?

I have used Zerorez for many years and have always been very happy with their work. My carpets are always clean & the whole house smells clean & fresh. I have 2 dogs so I am always concerned with the product the companies use & Zerorez doesn't use chemicals. Also the carpet dries with in a few hours.
Laura Riecker

Report a concern   July 14, 2022 — Rated 10 out of 10 by Stewart Lawrence Zerorez Boise
What do you like about our products and services?

Prompt arrival; pleasant provider; efficient good carpet cleaning.

Report a concern   July 14, 2022 — Rated 10 out of 10 by Sue Frieders Zerorez Boise
What do you like about our products and services?

People, product, ease of recovery back to normal and finally professionalism of crew.

Report a concern   July 14, 2022 — Rated 10 out of 10 by Siri Slater Zerorez Boise
What do you like about our products and services?

Scheduling online was super easy! Our tech showed up (early even.. but he called to make sure they was ok). He did a great job on our couch that I thought was a goner! No chemical smell. No smell at all which was the issue!

Report a concern   July 13, 2022 — Rated 9 out of 10 by A.S. Zerorez Boise
What do you like about our products and services?

Roger was great - thorough and courteous. My carpets look and smell great!

Report a concern   July 12, 2022 — Rated 10 out of 10 by P.B. Zerorez Boise
What do you like about our products and services?

Levi did a simply wonderful job!! My carpets in the living room, family room and hall came back to life, looking gorgeous!!

Report a concern   July 11, 2022 — Rated 10 out of 10 by S.A. Zerorez Boise
What do you like about our products and services?

Mike was very friendly and honestly helpful.

Report a concern   July 11, 2022 — Rated 10 out of 10 by B.K. Zerorez Boise
What do you like about our products and services?

Nick was awesome!!!!

Report a concern   July 11, 2022 — Rated 10 out of 10 by V.P. Zerorez Boise
What do you like about our products and services?

Technician was on time, neat, respectful and completed the work quickly and completly.

Report a concern   July 11, 2022 — Rated 10 out of 10 by Jenn Gruber Zerorez Boise
What do you like about our products and services?

Zeke was courteous, fair and friendly when he came out to do estimate. The work that was done was excellent and we will definitely use Zerorez for any other business needs we may have.

Report a concern   July 11, 2022 — Rated 0 out of 10 by M.R. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I do not believe my stairs were properly extracted after cleaning solution was applied, they were soaking wet when’s technician left. I used multiple towels to soak up the water and had fans blowing late into the evening to try and dry out the carpet so damage wouldn’t be done to the wooden structure of the stairs.
There is also clearly a residue remaining in all of the areas cleaned, the carpet is very stiff to the touch. I only had 3 rooms cleaned, and have 3 rooms untouched by zero res as my comparison.
I would request that someone come out and do a water only extraction so that whatever is till on my carpets does not attract soil. I believe this is why your service recommends vacuuming immediately after carpet dries, to try and soften the feel of whatever it is you leave on carpets. I have never had this experience with my regular carpet cleaners, I feel like I fell prey to your advertising.


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