- Phone: 208-383-1000
based on 11537 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Feel like I was over charged, what the special was and what I was charged for. Also some spots could of been worked on a little harder.
Very friendly technician and very happy with my carpet and the service!
Friendly person... great cleaning
Clean fluffy carpet, no smells.
The carpet does not look much better than before. I also paid for protectant and feel like I have sealed in dirt. The te chic Ian was very nice, but now after the fact t, I wonder if he took enough time on the carpet edges and in the traffic areas. I had been looking forward to using Zerorez having heard the commercials for years. Just expected my carpet to look better.
The friendly techs and the quality of the cleaning
I thought your advertisements were a "bait and switch" on the pricing.
Everything was quoted and explained clearly. The men were courteous and informative.
Our carpets are very clean and there is no smell of a cleaning solution in the air.
The tech was very friendly and straight forward about the product, I like the fact that soap isn't used, we have had bad experiences with companies that use soap in the past.
After coming out the second time the techs seemed to be attentive to my needs. I was not prepared for them to clean the areas I thought that weren't done right the first time, but once they redid the carpets, I am satisfied with the results. I appreciated the service.
Ive always liked Zerorez as a whole. However Boise Zerorez stood up to the Zerorez reputation and came to get the job done.
friendly efficient staff, clean carpet
Your service person is very good and is very professional and did a excellent job
Thank you
I was overcharged. I have one hallway and was charged for 2? I have had my carpets cleaned several times before and no one has ever considered the area in the family room the connects to the stairs a hallway?
I called the same day and no adjustments were made. The job was fine other than that.
I like the fact no chemicals are used therefore it is safe for my children and pets. Very friendly service in which I felt comfortable with the technician in my home.
Cleans with water only, no soap residue.
I still see Warren spots brown spots in the carpet where the main traffic area is also the Tech Nick my baseboards in the hallway very noticeable
The sofa cleaning turned out very splotchy. We request a credit of the $120 that we were charged for the job. Will need to have it redone by an upholstery cleaning professional
They are prompt, knowledgeable,friendly and provide quick and efficient service. He also gave us an idea of what it would cost for future services we are thinking about having done.
The scheduling process and notification of when the tech was going to show up was wonderful. And to show up on time was great. As for the product, the carpets are clean and truly have no residue! My grandbabies can run, roll and nap on the carpet without any fuzzes or doggy hair on them. :)
The carpet dried very fast. There was no sticky feeling to the carpet. I walked barefoot, on it, shortly after Nick cleaned things up.
He helped move furniture, and was very pleasant to work with..
Thank you...
Jo Ann Last name removed
We had your service a year ago and we were more pleased with the service and the technician last year. After last year we have recommended Zerorez to another friend and her mom and they were very pleased. I just think it is the difference in the techs. So, no we were not pleased like last year and not sure if we will use again.
Just a couple of things. We had a 15% coupon that we forgot to give to our guys so we didn't get that honored and we would like that honored. I mentioned it when we called for the appt. Also we have one spot in the bedroom that looks dirty that was not there when we initially had the carpets cleaned. Nothing was ever spilled in that room, and I do believe that )Rez did our carpets the last time. Could someone please call us.
I had hoped that your proprietary system would have done a better job of cleaning traffic areas than other companies. That wasn't the case and maybe it is our carpet. No reflection on the technician, Robert was a professional and a very nice kid.
Corbin was a great help. He really strives to do the best job possible and is a main reason why I would recommend Zerorez to family. Definitely a growing asset to your team!
The technician was very courteous and informative.
They are the only carpet cleaners who have been able to remove stains from our carpets. The tech always has tips for us on how to clean, vacuum, etc to keep our carpets nice in-between professional cleans.
The techs are always great guys who respect our home and furnishings; always polite and very helpful and ready to answer all our questions.
No chemicals!
Great customer service, Corbin was very nice. But stain was left on carpet after I did tell him about it prior to cleaning, he did not say anything about it when done cleaning.