- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zero Rez did an awesome job. Will use them again.
Carpet is once again the original color. Great job Eric!
Very friendly. Good results with carpet cleaning. Technician even educated some on good carpet maintenance.
The tech was very kind and understanding. I told the office that I wanted the treatment that I saw on the website for pet stains that goes all the way fown to the subfloor. I also explained that my subfloor happened to be Concrete in the specific room that I was concerned about. I also asked the person I spoke to on the phone if that would be a problem and she said no no that's great! So when Robbie arrived he told me that no we were doing a topical solution and that the sub topical solution is what I was referring to what cost $65 a gallon it would probably take about $1,000 to do the room that I was referring to. So I felt very jaded when it came to what I was asking for compared to what I was getting. I was however thankful that Robbie was nice enough to explain the actual process to me. But I do feel that whomever I spoke with in the office needs to be taught to listen to what the customer is asking and then quote the correct price for that service. I also had to call on Monday morning to reschedule my time slot as I had realized I had an appointment the morning of the original time block. The person I spoke to that day said that yes they would make sure to change my time slot. So I received a phone call Wednesday reminding me of my appointment however they stated that I was set up for the original appointment which was at 8:30 in the morning instead of the 2 p.m. time block that I was told I would be put in for Thursday so I kindly reminded that person that that was the previous time block that was set up and that I needed to be put in the 2 p.m. block they apologized and put me in the correct time block. So I hope you can understand from my point of view how South this went. And I do want to reiterate that Robbie was fantastic he tried very hard to listen to me he was very empathetic to the situation and I felt that finally I was being listened to. If the owner of the business would like to call me back I would appreciate it.
Scheduling was timely, tech was pleasant, efficient, on time and aimed to please. Finished product was as advertised.
The technician that came to my home, Zach, was very professional and conscientious. My carperts and furniture look great
Friendly, informative, professional.
Great service, Eric offered additional services but was not pushy simply made us aware what our options were. He arrived on time and communicated throughout checking in from time to time to ensure we were satisfied with the outcomes. Pleased with how the carpets turned out, they’re old but it brought some life back into them.
Guys were on time, professional and enthusiastic about their job.
Carpet stays cleaner longer. It just feels cleaner and it dries faster. The tech’s are very prompt after scheduling.
the tech did a good job of explaining the costs etc, did a good job cleaning and went above and beyond to make sure he got the smell out of the carpet
Friendly & knowledgeable employees.
I am very pleased with Zerorez. Your Technicians are very knowledgeable and willing to explain what needs to be done to solve the problem. They don’t take the easy way out, they are willing to work hard to clean my carpet throughly. I appreciate your environmentally friendly products because I am very sensitive to chemicals.
Curtis recently cleaned our carpets and was extremely professional, was on time, and was very thorough from start to finish. We have used Zerorez four times and Curtis was the best technician of all the others, even better than Dave.
Carpets came out better than I had anticipated. 10 year old carpet that looks brand new. Randy was great and helpful and did an awesome job.
The technicians were great and the carpet looks awesome!
No soaps used!
Great service, the representative is the same one who worked with us last year. He did an amazing job. Got in - got it all cleaned in a timely manor while working around our office.
We love how fresh are carpet feels and not sticky after it’s done
Very clean with no chemicals
No chemicals and dried quickly
KBOI Paul J
I was going to buy new carpet, but after you cleaned the carpets, I decided that I didn't need new carpeting. Your service person is friendly, clean, and helpful and knowledgeable about your products.
I have already shown several friends our newly cleaned and restored couch and recommended your services. They are all impressed with how clean everything is! Thank you for providing an affordable and quality Eco-friendly service to the Treasure Valley.
I liked the environmentally friendly cleaning solution. Also the agent was very professional, arrived on time, and did an extremely thorough service. We were very happy with the results of his work.
Three points I would note that are more about the company than the agent who was excellent.
1. You charged me $10/vent nmot $5/vent for cleaning to remove the covers. Presumably because mine are in the ceiling not the floor. Your website does not make that distinction.
2. You charged me $50 to clean a dryer vent when I do not have anything more than 1 foot of flex-vent between the dryer and the outside wall vent. This should have been pointed out to my wife and waived.
3. Your agent arrived alone as others called in sick and he could not move the 2 pieces of furniture per room you describe in your offer. I think this business is run on a contract basis but I think as a company you should ensure 2 people are sent to a job like mine.
Love the clean we get from your carpet cleaning. Zack, the technician we had was thorough and took care of all the areas that were of concern. Thumbs up for Zack!
The technician did a very good and through job and I was pleased with the results. Our carpet looks much better than it did. We will be calling you again to get our bedrooms and area rugs cleaned.
Thanks for your prompt service and professionalism,
Gary & Pam
Same day availability. Service technician was very professional and helpful. Thank you!
Workers were very professional