What our clients think of us!

Get service very polite carpet care specialist. Carpets died quickly, cleaned wonderfully, great price and love the fact that it can get this clean and smell this good (we have a lot of pets), with no chemicals. Loved it would hire them again in a heartbeat.

From the phone call inquiry we made and then, the decision to schedule, we were met with professional, friendly but not pushy feedback. We must express how great the ladies who answer the phones were, so helpful and warm . The day of appointment was good and David was professional, informative as to ZeroRez and the plan for our work. We are very pleased with the way our carpets look and feel. We had never used ZeroRez before...but, we will be scheduling again with them in the future, for sure ! Thank you ZeroRez for living up to all the reviews and radio ads ! Phil n' Gretchyn Wolfe

On time appointment. Knowledgeable employee. Went straight to work after explaining some of the finer points of the process. Carpets very clean after the process. Great employee!

I called the office this morning (Tuesday) and asked to speak to the manager. I was told he was in a meeting and would call me back. I told them I was not happy with the cleaning that was done on 5/25. I wanted the manager to come and look at the room that had been cleaned and then tell me if the carpet was clean. There were a number of spots that did not clean up and other spots that did not appear to be clean. It is now 3:30 pm and I have not received a callback. I expect that I should have heard from the manager by now. This kind of customer service is unacceptable to me.

Your Technician was right on time and was very considerate. He went right to work and did an excellent job. My tenants were very pleased. Thank you for your service!
Jeff

Called to confirm, got us scheduled quickly after consult, technician was friendly, helpful and a good knowledge source

The technician that came out was efficient, professional, and very personable. He was knowledgeable about carpet and your services and was very articulate. I am very happy with Zerorez!

My carpets looked great after they were cleaned!

You can give me my money back. First, the manager never called me as I was told he would do. The carpet was not clean in areas. When I was promised for a do over, I requested not to have the same technician. Not only did I have the same guy who argued with me, he went to my condos when he was supposed to come back to my house. I paid extra for some serious spot cleaning and as I thought, it wicked back up as it has done the last three cleanings. Waste of money. I should have not been talked into doing that process. I asked to just have the walkways cleaned in my living room and two bedrooms done. I have parts of my area rug in the walkways and he did not touch them. They are without a doubt part of the walkway and we’re dirty. I had heavy furniture covering most of the area rugs. I used my Bissel and went over the areas that the technician said he couldn’t get clean and it worked. I got them clean myself, even the spots he said was grease. I will not use Zerorez again and I’ve been a loyal customer for years. I have condos that are rentals that they’ve taken care of for a while. I plan to find a more reliable company that knows what they’re doing Name removed

Service was great. Yhanks

Water based

Professional, carpets turned out awesome .

He did a great job. It looks great

The technician was very friendly and efficient and the results were awesome!! My rugs and carpet haven't looked so good in a long time.

Lowering prices. Competitors have better rates. 3 to 4 weeks waiting on throw rugs too long.

Shawn was great! Friendly, knowledgeable and worked very hard.

Sean was great! He was very knowledgeable and honest. The carpets look great and they were cleaned fast. Thank you!

Very timely and efficient service. The technician was very helpful and friendly this company was a joy to work with and had the proper tools to get my carpets looking great. Then a real plus to have them so dry when Zerorez left on time.

Prompt and professional.

There were a few animal pee stains cat and dog that were cleaned up pretty dang good. I actually can go into the rooms without wanting to gag. Very friendly and professional and walks you through the steps of what their doing.

The carpets are really clean and your service tech was on time.

That the cleaner doesn’t have a smell.

Zach was able to come early (which was a good thing), he was very professional, got the job done very quickly and it dried very quickly. All good.

I was able to get an estimated cost and schedule an appointment online. Communication via phone and email regarding the upcoming appointment was good. Eric, my technician, was pleasant and respectful, communicating well prior to and during the cleaning. Another technician arrived later to assist and did a good job. Overall, I am pleased with the entire experience and would recommend Boise Zerorez : ).

Technician was polite, careful and efficient. One caution to ALL technicians, while cleaning tile in bathroom be sure liquid doesn't splash into shower. It makes shower floor very slippery. Normally I would have had a shower curtain up and this wouldn't have happened. I don't blame technician but I think this should be considered in training. He was very careful to wipe up residue splashing onto laminate floor next to the tile but I'm sure it couldn't be seen splashing into the shower. I am very happy with cleaning results.

Our technician was extremely knowledge and very personable.

Zerorez doesn’t use soap to clean carpet.

Professional service and carpet looks fantastic

Make sure technicians are correct when they quote company policy regarding products.

I liked how your company used it's own per made solution of molecularly distilled water that had under gone electrolysis, for a more pure none chemical clean. At least I think that's how it's done.