- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent fluffing and cleaning on the carpet - It looks great! It feels almost brand new.
The technician was VERY professional and was very complimentary on working for ZEROREZ. He said he has been cleaning carpets for 25 years and this is the BEST company he has worked for!
Your product cleaned so well and smells good too. You were all very professional and the whole process was rapid but thorough. ***** rating all the way.
Thanks so much. Name removed.
Great customer service and carpet cleaning!
Great service! Fair price.
Sabastian did a terrific job. Very professional, pleasant and prompt.
On time. Knowledgeable technician.
Zerorez gave us amazing service. A friend's chemical carpet cleaning just about ruined her lungs a few months ago. I loved not having the same experience. David, our tech, was personable and informative and did a great job.
All of it great
Technician was on time, called on the way. He was quick and explained everything well.
I’m not disappoint.
Eric was on time, professional, and executed a great job. My carpet looks fantastic.
Guess there is always a catch to a good thing but, this is one satisfied customer.
A little expensive but if you want something done right this is the company that will succeed.
Thank you again for a job well done.
Jo
The whole service was awesome. It doesn’t have the typical musty post-cleaning chemical smell.
Because you use only water to clean carpets. I dont like the soaps and toxic chemicals that can remain behind after cleaning. So I always use Zerorez. My recent experience was a good one, the technician was Eric from Boise and he deserves a 10! Worked very hard and was very thorough and answered my questions. But I was not able to open the link that he sent me to leave my comments about his work. I contacted the main office number to let them know this. So I am leaving my comments here so he can get a good rating on his work. Thank you!
Sean was great! He was punctual and very easy to work with.
I thought Alex Runsford did a fantastic job. I would ask for him again. My house look great. Well done .
Thank you Alex
Got us done in the same day that I called to
Make appointment. Also crew was very knowledgeable and personable
Efficient and on time
The service and cleaning was exceptional. Eric was professional and very respectful. My reserved score is due to a question of value. The price is not worth the work. I can see justification if the service included all surface area (per room quote was 300 sq ft by phone to my wife and 200 sq ft by Eric in person at start of work. Due to large beds and furniture needing to stay in place. Most rooms done, 7 in all required less than 100 sq ft and others less then 50 sq ft. In addition including the basement hallway as a full charge was surprising, it is 7 ft by 2.5 ft. This should have been complimentary to warrant repeat business and referrals. Great book to read "Give them the Pickle" Bob Ferrell wisdom on customer service. So as to add value and allow the customer to not feel up sold and possibly taken advantage of. I will most likely seek alternate company next time or rent a steam cleaner for spot treatment. My goal is not to project a negative review, Eric and his associate did excellent work and I appreciate there effort the constructive criticism is directed more toward policies in place by the company.
Not happy that I got charged more to come fix a problem from original visit.
Zach was very professional and courteous.
Zac was by far the best tech we have ever had from Zerorez, and that was a high bar to get over. Kudos to Zac!
That they are natural and safe for the whole family.
Dries nicely and did a good job getting up the dirt.
Thank you so much. The tech was great and the price didn't unexpectedly change. I'm very pleased with the service.
Easy online appointment schedule. The price was an excellent value. Professional and friendly technician.
Guess I should have asked about cost. I saw your detailed receipt and am out of town so I cannot see the dry carpets so the $211 may have been reasonable for the job. The worker was especially nice and very accommodating to the many things going on at once at the house.
He was the epitome of customer focus . He has the personal characteristics that meeting new customers requires. Please give him my appreciation for his help.
Our realtor tried to pay half and then they said they couldn’t take it because it has a zip code attached to it? And they quoted us a price and it ended being a lot more without them telling us before they did everything
Thank you for taking the time to fill out our survey. We are sorry for any inconvenience regarding the payment of the bill- for your and our clients' security the credit card companies require a billing zip code to be attached to the invoice. While it sounds silly, it is for everyone's protection, and is not our requirement, but that of the credit card company.
We also apologize that the price was higher than expected- we try very hard to be accurate in our pricing, but try to be clear that all over the phone estimates are sight unseen, and have to be verified by the technician prior to starting the work. Unfortunately, sometimes this means the price goes up, which it did in your case.
Again, I am sorry for any inconveniences on the part of the payment or for the confusion on pricing. Please give our office a call, that we might be able to answer any questions you might have.
Great people on your team.
You don't use soap. The chemicals get to the deep part of the carpet and pad. My stains are gone and my pet smells are gone. Thank you.