- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable about the service. Very friendly. Excellent customer service. Thank you.
"Blue" did a great job! He was kind, prompt and efficient. He explained how Zerorez is different than other carpet cleaning companies.
My renter says the technician did a great job.
I’d like someone to come back out we had water spill on the carpet after being cleaned and it left a brown stain... I have hear great things and I’m not sure what has happened but water should not leave a brown spot on freshly cleaned carpet... and for the almost $800 we spent I’d really like someone to come back out! It will need to be scheduled for next week.
Name removedPhone number removed871
Address service was provided at
11471 Saranac St
Caldwell ID 83605
Technician was excellent. Explained everything, offered additional services, and overall did a great job.
The gentleman was wonderful told us what other products would work for our
Problem which helped us achieve what we really wanted.
Love the lack of harsh chemicals and the friendly technicians!
Great job! Brought some older carpeting back to life!
They work.
How your cleaning solution and employees like Andy bring newness back to the carpet, so very clean and dries quickly!!!! If you use my name, FIRST NAME ONLY PLEASE PATRICIA
The quality of service and professionalism of the technicians
Seem to do a good job
The second try was much better and almost looking new. Left it to dry like it was left and after a week came back to put it back together-Material had streaks of two tones, some orange colorization-some of it didn’t get relaxed and going same direction. Realize this was a different type of material but figured you guys would know what to do.
Cleaning job was better since more time was taken second time and since it had been awhile. So glad it looks clean, but the carpet and furniture felt on the tips like a crystallization was on the tips of carpet and furniture. Not soft afterwards. Don’t know that there was supposed to be a residue left.
Thank you for your review, and for giving us the opportunity to fix the problem!
Great service and on time. Fast, reliable, and effective.
Very polite and helpful tech. He wore a mask and gloves and was totally professional and helpful.
The floors look great when he was finished. The tech was very courteous, friendly and professional. Kept me informed on what he was doing. Would highly recommend.
Always very professional and thorough. Carpet always looks amazing after ZeroRez.
Nicholas the technician was very informative professional and did a fantastic job
So clean and refreshes the carpet more then any other carpet cleaning service
The solution smells clean and the drying time was good. We had one area that took longer to dry but it was fine the following day. We were were happy with the results and will use this company again.
They work. The man that came out to do the job did a thorough and complete job and the carpets looked 100% better when he finished.
My carpets and couch look amazing. The tech was very friendly and thorough. He made sure I was happy with the results and checked to see if there was anything else he could do.
They did a great job cleaning the carpets. They were courteous and professional. Our only concern was we were given a price over the phone, they when all said and done, the amount almost doubled.
The service man let me know what options were available for my situation (i.e. having pets). He didn't push me and was honest when he didn't find urine stains.
Carpets always seem clean, dry relatively fast.
My service guy was named Nick and he explained everything, was very knowledgeable and did a great job! I would recommend Zerorez to anyone that wants their carpets cleaned.
Fast, friendly and affordable.
Knowledgeable, friendly and professional staff.
We were very impressed with how our service tech described everything he was going to do beforehand. He went out of his way to add a service we hadn’t originally scheduled and that required additional equipment be delivered from his office. Everything was well protected, including corner guards on the walls. A very positive experience.
up front and honest about products, what they can and can't do, and cost.