- Phone: 208-383-1000
based on 11538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning was very quick and the carpets look so much better now.
Price, Service provider, and response to questions
Great job. Carpets look very clean.
I thought you did a nice job on the floors and Esequiel was very kind and easy to work with.
The guy that came was super nice! He went over all the options for my carpet and didn’t try to pressure me into more products!
Service associate was professional and carpets looked great. I even booked the wrong day and the service associate was able to squeeze us in. The review would be a 10 if the stairway were not soaking wet. A good experience and I will use zerorez again.
Thank you.
Carpet was okay but nothing more than with a regular cleaning company. Furniture cleaning left waffle looking marks on couch, chair and pillows. Tried rubbing knap of fabric and didn’t change. Fabric seemed a little harsh after drying. Would not do furniture again. Drying time was shorter.
The guy did a great job
Did a great job with friendly customer service
I believe the overall job was a success. When I asked if the big sofa would be moved to process underneath the reply was "no, one walk underneath that anyway, am I correct". I know first hand, my brother, once having worked for a carpet cleaning company he carried coaster to easily slide furniture around. I had already moved the majority of all other items in the living room. I have only my research of other carpet cleaning companies and quotes I got, so yes your pricing is high. But, I believe in the process. My house of 2740 sq ft took around 2 hours. Price 436 plus a tip. Now that is over $200 dollars an hour. I know that the tech does not get nearly that amount, maybe 20 % so 20 dollars an hour for the tech is good money. The overhead must be extremely high to charge those amounts. My lawyer, I pay him only 250 an hour. Anyhow like I said I liked the finished results, I have no pets, no smoking in the house, had no visible stains. I just wanted a deep clean. The drying I think was not as advertised. It took well over 12 hours and I had fans and windows open. But I liked that no harsh chemicals were used or so I think.
On time, followed health protocol due to Covid19, good explanations to questions regarding the process and carpet care.
The best carpet cleaning experience I have had. Excellent service and quality. Corner guards, technician was very careful and socually distant as needed at this time. Carpets look and feel better than a year ago after the last carpet cleaner. Highly recommened.
Good pricing, easy scheduling, friendly and courteous service person.
I absolutely love the service both guys were funny and took time to explain EVERYTHING to me, marks I never thought would get out looks 110% better
Even though they came 1.5 hours later than planned, (apparently behind schedule) their technician got to work immediately and was professional and thorough.
My rug takes a beating from by boarder collie and me throughout the year given that we walk everyday and he can get into mud and water while still having a thick heavy coat of fur. The cleaning process was very acceptable.
I was really impressed with how nice the carpets look afterwards and it’s exactly how the commercial saying that you can expect to have no crunch after the carpets clean.
Very professional. Like that there is no residue on the carpet. The technician was very good.
They are clean, no chemicals and do a great job. Company and employees are very professional and care about quality service. This is no ordinary carpet cleaning company and this is my new one. I was referred by a family member.
The cleaning process and the professional job and our carpet looks great.
You do a very good job. That's why I call you for my rentals.
Friendly, knowledgeable and respectful. Always a pleasure!
I have old carpet and the technician did as good a job, but I felt it the treatment was left very wet, and one particular area where I had issues before, is a bit worse than it was... however, no need for a return.
Thank you for your feedback. Please give us a call at 2083831000 to discuss what went wrong!
Great customer service. No residue on the carpet.
They were very informative and felt comfortable having them in my home.
Never used zerorez before. Service was prompt and the tech was very informative. Carpets dried quickly and remained soft. Other cleaning companies have left my carpets still, requiring me to vacuum after they’ve dried.
Great service!
Zerorez did a great job on my carpet, he got out spots that wouldn't come out with other carpet cleaners.
They arrived on time and was very professional and respectful to my home.
Everything came out nice and clean and our serviceman did a great job. I noticed the next day that the carpet and furniture have a smell like musty or mildew.
It was my elderly mom's house & not clean. It's now CLEAN!!!