Customer Testimonials
Very timely and efficient with great customer service.
The people that work for your company are very friendly and courteous and I appreciate
that.
Thank you.
Downeast has always provided me with truly superior service.
Your response is quick to my requests and You provide me with a competitive seasonal price for my propane purchases.
My wife and I have been customers with Down East Energy for more than 30 years.
We feel they offer competitive pricing and professional services.
We'd have to say that the most important piece of they're service would be they're after hours emergency support for furnace and oil issues.
Dependable.
`Prompt and competent.
Everything is always handled efficiently from ordering my propane in advance to the actual delivery. I have never had any problem with Downeast's services.
reliable
The customer service is excellent and deliveries are timely
Friendly and tesponsive.
I started with Morse Brothers in Lisbon Falls, in 1973.everything has been ok since.
Downeast has provided us competitive prices and reliable service for our propane needs over the last 10 years. We have been very pleased with Downeast.
The employees are very helpful, professional and knowledgeable.
Great service
The most favorable aspect to this business is the staff. Employees are the face of the company, and the people I deal with (customer reps, fuel delivery persons, and service techs) are each friendly and helpful, giving a Downeast my highest recommendation. Of course we highly appreciate the fuels we consistently receive when we need them.
Very trusting,always dependable, very friendly, always willing to work with me no matter what
Quick response, willing to help and solve problems, friendly.
Everything works. Pricing & service are good.
Great service
Customer for 19 years
I've been a customer for over 25 years. I'm happy with the service, fair prices and most of all their attention to safety!
I submitted my request for propane via my online account. The autoreply indicated I would receive confirmation of my order via email within 24 hours. I received no confirmation email after 6 days so I called my local branch, she then placed my request into the system and I received my delivery of propane within 10 days. The employee was very nice and professional, and I appreciated her apology, but it seems there is a problem with the online request system.
Timely responses to any heating issues.
Automatic delivery
Your customer service staff is usually, but not always, polite, well-spoken and helpful in solving a problem or answering a question. Your delivery services are outstanding, specifically in the automatic fuel delivery aspect which assures me that I will never be without fuel, winter or summer. Your repair servicemen are unfailingly polite and professional as well as skilled. Downeast is clearly the best in the business.
Reliable, efficient courteous service.
Friendly people on the other end of the telephone line. Competent and helpful technicians.
I'm happy with their service, never had any problems.
Drivers are very friendly