Customer Testimonials
Customer for 19 years
I've been a customer for over 25 years. I'm happy with the service, fair prices and most of all their attention to safety!
I submitted my request for propane via my online account. The autoreply indicated I would receive confirmation of my order via email within 24 hours. I received no confirmation email after 6 days so I called my local branch, she then placed my request into the system and I received my delivery of propane within 10 days. The employee was very nice and professional, and I appreciated her apology, but it seems there is a problem with the online request system.
Timely responses to any heating issues.
Automatic delivery
Your customer service staff is usually, but not always, polite, well-spoken and helpful in solving a problem or answering a question. Your delivery services are outstanding, specifically in the automatic fuel delivery aspect which assures me that I will never be without fuel, winter or summer. Your repair servicemen are unfailingly polite and professional as well as skilled. Downeast is clearly the best in the business.
Reliable, efficient courteous service.
Friendly people on the other end of the telephone line. Competent and helpful technicians.
I'm happy with their service, never had any problems.
I have always found that I can get a straight answer when I call the office.
My delivery of both fuel oil and natural gas are timely and I have yet to call.
always there when needed
They deliver oil on time
Customer support personnel are always respectful and helpful.
Reliable and offering prepay plans
The person delivering the propane was a nice guy.
Downeast Energy has always been consistent and reliable. Thanks for getting rid of the hazmat fee.
Hi,
What is awesome is that I never have to think about my propane. You are always here and I have never run out. Even if I forget to shovel, your people are wonderful about filling my tanks.
Thanks so much for your defdication!
We never run out of propane. Great customer service
Great customer service and prompt delivery.
Very timelyon servicecalls
Hard working, courteous, knowledgeable people from the office to service wanting to help.
I like the personal customer service.
Dependable service
Excellent customer service and reliable deliveries!
Expectations met or exceeded.
excellent!
Have taken care of all my requests very quickly. People who I have spoken to at office have been very nice and helpful. Same with the installer’s.
You've always treated me well for the last 22 years.
Everything.
Great service