Customer Testimonials
Everything.
we have never run out of fuel. Deliveries are automatic. Drivers know there business, make a delivery and leave
Great exceptional service
Very responsive.
response time is great
Timely delivery. As new owner love the extensive system check your staff did for us.
Deliveries are made in a timely manner so I do not have to worry about running out of oil and someone always answers the phone
Excellent service
The people you have on the phones are SO helpful...and the driver Scott is a DELIGHT! The only reason you're not a solid 10 is because I get a pretty nice rate due to my HOA fees....but I worry about if it goes up and how people can afford. Especially with a Winter as crazy cold so far as this one.
But as far as people working there - you have some gems!
Reliable, friendly, flexible
Good service and they stay on top of fuel deliveries.
Great prices, people and service!!
Automatic fill.
Helpful and responsive
I can get my propane when I need it. Service is very transparent and there is no interruption to what I am doing at the moment. Perfect!
Replacement of old furnace with a new one and arrived in middle of night when something went wrong… no waiting. Regular delivery of oil since 1991. Good people doing the annual furnace check prior to covid.
Your customer service.
Prompt, reliable service.
If I HAVE TO CALL ABOUT SOMETING , THEY ARE ALWAYS READY TO HELP.
Good pricing. Good customer service --- when I call, someone picks up the phone and is there to resolve issues/requests/questions.
Easy to work with as far as billing options, e.g. Credit Card, Check... etc + a reasonable time given to pay bill.
I do not like having to pay a Hazmat Fee.. I view that as a paying for nothing.
Comptitive prices, friendly service, convenience of prepaying for propane, and automatic delivery
Excellent customer service. Friendly people. Very responsive.
All the employees are so courteous and friendly. They know their jobs and are very professional.
I like everything about your products, service, and your thoughtfulness.
Easy to deal with, competitively priced & friendly, professional customer service.
I like that I can pay for my oil in monthly installments. I also like that you have automatic fill-ups so I don't have to remember to check how much oil is still in the tank myself. I like your service. I needed to call once in the 15 years I have lived here and I got immediate, friendly service. I like that you are an in-town business.
Service, payment options, employees from office to delivery folks.
Customer service.
Downeast Energy is always there when I need them, even when emergencies happen like an almost empty tank in the winter. The drivers are friendly and their service on my furnace is excellent.

You've always treated me well for the last 22 years.