Customer Testimonials
You listen to your customers. Always on top of the services. The service people know what they are doing.
I think I have been a customer for two decades in two different homes. I like the service, service response as needed and the price. I am suspicious about the pricing somethings, but trust you.
You have always been there for us - furnaces not working, delivering fuel in a time fashion and never having to worry.
Customer service is terrific. I trust the technicians who service the furnace
Seamless as you fill our tank regularly and respond when there are any minor glitches…
reliability, excellent service
Prompt, courteous
Like the men serving and driving there always polite
Thank you for your personable service.
We dont have to worry about needing a refill. We are on automatic refill. Bill is left at door with envelope included. Very convient.
Timely automatic deliveries.
excelent customer service
The company offers tracking and filling our tank as needed, monthly payment plan, and service contract. All are services I very much appreciate, especially the yearly cleaning/tune-up and technician responding to "no heat" issues day or night.
Propane is a little expensive, but its always there when we need it
I've found you to be reasonably priced, reponsive, and friendly. Very pleased with your services!
Thank you for waiving the additional cost for the delivery.
Willing to work with. Exclent swrvice
Good service on delivery and cleaning
Timely and efficient
Very easy to set up delivery. I called needing propane after a year and a half as I am a seasonal customer. They still had my info so that was it. My tank is now full and I never actually saw them. Thanks. Name removed, Trevett
We have always been very happy with the service!
They are there when we need them!
Real people answer the phone - good customer service and responsive to customer needs.
Fast, efficient friendly service for 25 years
The customer Service people could not have been more helpful or pleasant to deal with from a customer perspective.
Your representatives are courteous and helpfu.
Satisfied with service. However, it would be very helpful if Downeast had the option to set up an autopay mechanism (either via ACH from a deposit account or via debit/credit card) to have the amount due automatically paid from an account. We do get the email notices when a billing is available, but if that email gets buried in a mailbox it's easy to have it slip past, especially since the billing intervals are irregular and based on delivery, not on a scheduled monthly or quarterly basis. I think it would benefit Downeast as well, reducing the frequency of late or missed payments.
If not that detailed, if the payment function online would at least carry over the amount currently due that would be helpful as well.
Another helpful item would be the ability to export/download payment history as Excel or *.csv for use with spreadsheets or budget software. As it is, we can screen scrape and port into a tool but it requires a fair bit of manipulation to clean it up.
Always been prompt and thorough with servicing and delivery. Staff has been professional and courteous. My one complaint: no one told me about contract pricing of propane. I’d been paying $4+ per gal and was told about this option only after I called to express my disbelief at the differential between Downeast and statewide pricing.
Many years of service to our family. Thanks
Seamless delivery and service. Ive been a a customer of Downeast Energy for at least 30 years. Great people to work with.