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Customer Testimonials
Quick and simple
Customer Service
Staff is exceptionally friendly, the service was fast.
My service manager, Alexis always does a great job about keeping in contact and making me aware of anything needed
Well, I just leased my first Genesis GV70 and I'll have to say, so far, I love it. Trevor and Ben are very nice and informative. Very impressed with them.
Genesis of Lexington.
Good service and nice employees
Sales people Darryl bond a James Anderson. Bought lot cars there N sent lot people there
Time explained as to what was happening and also that of technician or service rep being down to earth
The car looks and feels like luxury but it is affordable. The service has always been excellent. I’d always recommend!
Do a good job and make sure to recommend things you need done and helping schedule an appointment for you!!
Brought my computer. Your waiting area is fabulous.
Love my Genesis GV80! With the opening of the dedicated Genesis building, service was exceptional!
Prompt, timely on repair and service and done well.
Customer driven and staff are very friendly. They take pride in their work.
Excellent service experience, really appreciate the attention to every detail. Would highly recommend to anyone looking for a vehicle.
I love my car and the service been great.
Very good customer service. Alexis is knowledgeable, helpful, and explains processes well. Got me in and out.
Everyone is sincere, friendly and make the customer experience the best I have ever had
Excellent service, knowledgeable staff.
Lots of vehicles and great service department
Chad was so genuinely friendly and authentic. It was a cash deal and he guided us with great calm. He’s a champion. I’m a retired teacher and Scott is a writer. Never once did we feel pressured. Chad was a master listener. His demeanor made for such a smooth transaction.
I plan to bring my son to see Chad when he comes in from Maine in early November for another kind experience. Lindsey was also wonderful and we are so pleased. Scott Lakes is the driver. I was honored to buy the 2024 Santa Cruz. We will certainly be back. Sincere thanks to all of you.
Like that you had a big Inventory. Everyone is as very helpful. Never felt rushed or pressured. Overall great experience
I bought a 2019 Hyundai Santa Fe from Don Franklin Hyundai in Lexington KY. I have had zero problems with the car. Everyone has been very nice and helpful whenever I have had to come in for service.
Reliability & friendly service
We are happy with our decision to buy the Santa Cruz and I like that you also keep up with the service notification.
I was very satisfied with the service, it just takes a long time to get any thing done.
My Hyundai Santa Fe is 16 years old with 117,000 miles on it. It has performed well and has been very reliable.
The services at Don Franklin have always been good. Whenever I needed service or repairs, they have been done promptly.
I have been very pleased with the service on my Genesis.
Top tier Hyundai Products.
The Professionalism of the Staff made for an Awesome Experience!
They are courteous and quick!