Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   December 16, 2025 — Rated 9 out of 10 by H.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Recently had first service on my Genesis. The visit was professional, all personnel open and friendly. I was treated very well, with no issues. Looking forward to my next service.
Thanks to everyone at Don Franklin.
Nelson Last name removed

Report a concern   December 16, 2025 — Rated 10 out of 10 by Aaron Rose Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Alexis and her team went above and beyond to help me get my car back on the road. When I was told that my car was done by another garage,they went in and dug deep and found the issue with my car. Not only did they fix the issue but they also replaced a few parts under warranty and helped me with my 100k tune up. Can't be any happier!

Report a concern   December 15, 2025 — Rated 9 out of 10 by S.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Usually very quick. Service person fully explained options and billing.

Report a concern   December 15, 2025 — Rated 10 out of 10 by Angela Plank Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Ability to get in for an appt. Leanna Martin service advisor is the best.

Report a concern   December 15, 2025 — Rated 10 out of 10 by K.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Excellent customer service! Quality products!

Report a concern   December 15, 2025 — Rated 9 out of 10 by Kathleen Atchley Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my hybrid Hyundai Elantra. It is perfect for me, heated and cooled leather seats,etc. So comfortable annd every safety feature imaginable. I actually get 50 mpg, awesome.

Report a concern   December 15, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service and pretty a quick service experience

Report a concern   December 15, 2025 — Rated 10 out of 10 by Sean Cochran Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service advisor is extremely helpful and accommodating

Report a concern   December 12, 2025 — Rated 10 out of 10 by Julie Perry Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Salesman Colin O’Connell was friendly and helpful but never pushy. Entire process was low stress and able to leave with the car we wanted. Customer Service is excellent. Appreciated reminder text for appointment

Report a concern   December 12, 2025 — Rated 10 out of 10 by Sandra Music Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

On time. Courtesy to customer. Great reminders. Clean facility. Professional.

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I own a 2024 Palisade. It's a lot of value for the price.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Matthew Knipp Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly people and dependable products. I would highly recommend your company

Report a concern   December 12, 2025 — Rated 10 out of 10 by W C Gilliam Iii Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Hyundai stands behind its products.
Their products do what they say they will do.
Their products are competitively and fairly priced.
They have the latest technology.
Sonata, in my opinion is the best value full size sedan on the American market.
Don Franklin is the best auto dealership I’ve ever worked with, from soup to nuts!

Report a concern   December 11, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan Tolson in Genesis Service was incredibly helpful and pleasant. Quick service and great customer service.

Report a concern   December 11, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service, from the time you pull your car in to when you leave.

Report a concern   December 11, 2025 — Rated 9 out of 10 by K.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was friendly and the service was fast

Report a concern   December 11, 2025 — Rated 10 out of 10 by R.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick, friendly and reasonably priced customer first service.

Report a concern   December 11, 2025 — Rated 10 out of 10 by D.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great people

Report a concern   December 11, 2025 — Rated 10 out of 10 by R.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very efficient.

Report a concern   December 11, 2025 — Rated 10 out of 10 by Frances Wilson Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

People, waiting area

Report a concern   December 11, 2025 — Rated 9 out of 10 by E.B. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I’m a fan of Hyundai, but I bought from you, because you had the best follow-up. I was looking at another dealer when your call person reached out to me. I never heard from the other dealer, and the other places I had been before I looked into Hyundai dropped the ball. Hyundai is a great product, but I bought from you, because of your company’s hustle.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Michelle Allen Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I love the fact that your sales associates and GM treat you like family. You really care and listen about our needs and what we are looking for in a vehicle and go out of your way to make that happen for us.
You are kind, courtesy and respectful. Your properties are immaculate. And I love the fact that you work with people in all types of credit situations without judgment. Jamal Wagner, my salesman, you are awesome! I highly recommend him to anyone looking for a Hyundai please go see him!

Report a concern   December 10, 2025 — Rated 10 out of 10 by Tammy Gilbert Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The salesman Collin was very helpful and knowledgeable

Report a concern   December 10, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Simple process and comfortable waiting area .
Caring associates

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.O. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, quick service, clear explanation of work and costs

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Ease of getting an appointment.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Mary Treadway Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Colin was very nice and informative when I bought my car. Just took it in for new headlight and the service department went above and beyond to get it done in a timely manner.
Great place to buy a car.

Report a concern   December 10, 2025 — Rated 9 out of 10 by Betty Ortlieb Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff. Nice area to wait. Pretty quick. Nobody trying to force unnecessary repairs. Good drinks and snacks!

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very professional salesteam

Report a concern   December 10, 2025 — Rated 10 out of 10 by L.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service department has been very good over the last 13 years.


Privacy Policy