Customer Testimonials
FAST SERVICE
customer service friendly
Easy communication and fair trade practices.
Friendly Service with explaining what needed to do and how went about it on one's vehicle!!
The salesman was very helpful.
Robin Jones was an amazing salesman. He made the whole process super easy and stress free. The inventory is awesome and the cars are amazing.
I went into Don Franklin Nissan mostly curious about a specific vehicle. After just a few minutes, I was ready to purchase that vehicle! Only it had sold earlier in the day. Well, Cody Charles jumped right on the bandwagon and found a better one at a Lexington Don Franklin dealership. Awesome! In just a few hours I had the vehicle and Danny had all the financing worked out. I don't know how you find these guys and gals but they are all top notch at Don Franklin Nissan of Somerset!
I absolutely love my Nissan Kick. Dale, our salesman was also great to deal with. He even messaged the next day to check and see how satisfied we were with the purchase. I will likely purchase my next vehicle from him also. It was the easiest trade in I have ever done. The car drives so smooth and is perfect for our needs. I also love the look!
Tony was very nice and great to work with, service was done very quickly and at a fair price!
I love the look of the new Roague. Your sales consultant was awesome. I will be a returning customer.
Don Franklin had exactly what I wanted & took the time to ensure that I left a satisfied customer. The customer service was outstanding!!!! Not only did I get the vehicle I wanted but I felt good about my purchase & will most definitely shop with them again. They have gained a customer for life.
Very professional
Great service!
Very pleasant visit to the dealership!
The service department is by far the best around
Very kind and courtesies
This is the third vehicle I’ve bought from Don Franklin. Every time it’s been a great experience. No high pressure sales, the staff are professional/friendly, and they know what they are doing. The dealership has a great atmosphere. Danny Sweet is awesome (I’ve bought 2 of my 3 vehicles from him and I’ve sent family members to him when they are looking). He goes above and beyond to take care of things. I can’t say enough good things about my experience.
The friendly and fast service
Quality vehicles at the best prices.
Kristian Gleason was very professional, helpful, and listened to what I wanted! I would highly recommend him, as well as Don Franklin to anyone! It was a great experience and I am completely satisfied with my new car!
Service department was a pleasure to work with friendly, helpful group Nathan was amazing to work with
Even though we were there a long time the staff was very considerate of our needs. They ask to take us to get something to eat since it was taking so long. They talked to us to tell us the progress. We have been coming there for various reasons for a long time and have not been disappointed yet. We will continue to come.
I like the professionalism shown at the dealer and the customer service i experience every time I'm at the Nissan lot in somerset.
It was a pleasure working with Cody Charles. He made sure to find me what I wanted and got me the deal I could afford...
Overall service and how quickly they get you in and out.
All of it
Customer service is always great here. I have been getting my vehicle serviced at this location for almost a year now. Highly recommend, I call for an appointment I am in within a couple days usually time & date I choose, never have to wait long, staff is very friendly
I went looking for a specific color in a Nissan Pathfinder. The color I wanted was available. In addition to that, they had a second pathfinder with different interior on another lot. They were willing to bring that vehicle to the same lot so I could compare the 2
Great Friendly Service
Michael Zheng is a amazing sales man he helped me get my vehicle without me worrying about anything I recommend him to any one thank u so much