Customer Testimonials
I really like the service, the parts are kind of pricey but overall it is a great place.
Great group of guys.
It was easy to get an appointment
Professional and friendly staff.Good vehicles.
Knowledgeable, Friendly, Helpful sales (Dale Edwards) and service (Matt) persons.
I had a great time purchasing a new vehicle at Don Franklin Nissan. I really felt they wanted to make sure I got the car I wanted as we spent lots of time looking at different options. They also helped me on my trade and got a good price on it for what it was worth. Everyone there was super friendly as well and seemed to be passionate at their job!
Robin was amazing. He knew the vehicle very well and went way beyond to help me with my purchase and with a smile. Very well pleased with the service provided by him and the finance gentleman.
Fast service, oil change performed quicker than fast oil change places.
Steve had been sending me pictures of the van I wanted purchase for a few weeks. He was never pushy and he even sent me another van that was used on your lot. So, he let me process which van to buy and when I was ready to go look at the van in person Steve was there and ready to stay late to help us out. I left the lot so I could bring my husband there to make sure he fits good in the van (because he is 6”5 and he helps drive when we take family trips). Again, Steve said ok see ya in an hour, he was never pushy and that’s important to me when spending a large sum of money. We came back and ended buying the van and my husband found a truck he liked, so we traded his in and bought him the newer truck....it's sharp! So, we appreciate Steve and his patience. We will enjoy our new rides, Thanks to Steve. You all made the purchases so simple and the finance guy did all the wheeling and dealing for us and got us a cheaper interest rate……. So that confirmed it was just meant to be😃
Thank you,
Robert & Stacy Tomlinson
Steve has been sending me pictures of the van I purchase for a few weeks. He was never pushy and he even sent me another van that was used on your lot. So, he let me process which van to buy and when I was ready to go look at the van in person Steve was there and ready to stay late to help us out. I left the lot so I could bring my husband there to make sure he fits good in the van (because he is 6”5 and he helps drive when we take family trips). Again, Steve said ok see ya in an hour, he was never pushy and that’s important to me when spending a large sum of money. We came back and ended buying the van and my husband found a truck he liked so we bought that too. So, we appreciate Steve and his patience. We will enjoy our new rides, Thanks to Steve. You all made the purchases so simple and the finance guy wheeled and dealed for us and got us a cheaper interest rate……. So that confirmed it was just meant to be😃
Thank you,
Stacy Tomlinson
I stopped by for tire rotation and a service. I was in an out in 30 plus minutes, thanks.
From the sale to service they were top notch.;
Friendly, fast and efficient.
Thanks for the good service.
Tim Last name removed
I like the fact that I am taken seriously when I go in to shop for, or buy a car. I am a woman and I always feel comfortable shopping on my own without my husband. I also like how the salespeople work to get me the best deals possible. Caleb Smith at the Columbia store is amazing to work with. He understands what I am looking for, and is willing to work with me until I find the perfect car.
Everyone at Don Franklin was great! Very professional and easy experience!
This was my first visit to Don Franklin Chrysler as we have recently relocated from Fl. The service department took care of my needed service and warranty recall in a timely manner and the staff was great. We have another appt for my wife's Pacifica at the end of the month. If everything goes as well as the 1st service, we will definitely be back.
Always professional and honest I can trust what I am told about my vehicle is true in regards to repairs needed or not
very attentive, l
The service advisors at Don Franklin Jeep are friendly and efficient. I learn new things all the time.
Excellent service
We were treated like family at Somerset’s Don Franklin Nissan . I will highly recommend them to anyone. They helped us as soon as we got out of our car and in to our New Nissan 2023 Rouge. And have called us to make sure we were doing okay and if we had any questions. So yes go check these people out !! Thank you so much Nissan Don Franklin of Somerset . Sidney and Lorie Bargo of Williamsburg .
I am always treated well and the product quality is great.
We Love Nathan in the service department. Service Dept is run pretty smooth
I appreciate the professionalism and personal aspect of them waiting on me as I was purchasing several vehicles from them. The salesman Robin and the financial manager assist me to finalize the sales of both vehicles. I will certainly encourage others to buy vehicles from this dealership in Somerset, Ky.
I had a great experience with Dale and Joe!! Everything went smoothly and the guys went above and beyond to make us have the ultimate experience with Don Franklin.
Customer service is top notch, from Steven in sales, to financing, to the service department.
Steven Begley was great to work with , he was very helpful, honest and informative. The whole staff there were really nice. The guy in the financial dept was great also. We actually drove almost 4 hours to purchase from you because of the customer service and calls from steven and Tory were very helpful and honest
I have always gotten good serves there
Very nice would recommend this service to any one who needs a repair on there vehicle. Service men was very honest and prompt about what they said they was going to do for you!!