Don Franklin Somersetr CDJRF
Somerset
KY

Customer Testimonials

Report a concern   November 20, 2024 — Rated 10 out of 10 by M.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Tony was a phenomenally amazing and hospitable person and was really helpful and insightful during my visit and kept me informed the whole time I always know when I talk to him I am going to get the best service and know all about what to plan for next time I come in never suprised and he always is truthful in preparing for my next steps

Report a concern   November 20, 2024 — Rated 9 out of 10 by B.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Fixed my truck. No issues with repair

Report a concern   November 20, 2024 — Rated 10 out of 10 by Dena Bertram Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Both are great!
The sales guys, Justin & Jorden were helpful & wonderful to deal with!
The parts guys were great as welt, fast & efficient. A wonderful experience, thank you.
I am happy!
Dena Bertram

Report a concern   November 20, 2024 — Rated 10 out of 10 by Catherine Whitter Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly and helpful

Report a concern   November 20, 2024 — Rated 10 out of 10 by Garry Love Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Location

Report a concern   November 20, 2024 — Rated 9 out of 10 by R.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Easy to schedule service appointments

Report a concern   November 20, 2024 — Rated 10 out of 10 by Therea Haynes Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is unbeatable! This is it the second vehicle that I have purchased there at that lot and the service from all the workers was phenomenal!

Report a concern   November 20, 2024 — Rated 10 out of 10 by H.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I had a great experience trading my car in, our car salesman Tyler was great and helped us so much by making the process smoothly and easy. Service took good care of my car and had it ready to go. The only negative is that the detailer did a horrible job. He left all of the previous owners garbage, including papers with their names on it! He only spot vacuumed and put a waxy film all over the car to make it shine. He expected us to pay him out of our pocket for it. My fiancé works in service, said detailed told my fiancé he owes him $50 for the detail and has been very insistent on how he NEEDS to pay him. It’s very disappointing that someone who has a detailing job did a very poor job cleaning a newly purchased car and expects us to pay him $50. I have not cleaned it since buying it, so I can provide pictures. I had a great experience aside from the detailers attitude and poor cleaning.

Report a concern   November 20, 2024 — Rated 10 out of 10 by R.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service was great. They kept working till they figured out what was wrong with our jeep.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Robert Yeary Don Franklin CDJRF Sales Department
What do you like about our products and services?

My salesman Robin is fantastic and would recommend to anyone

Report a concern   November 19, 2024 — Rated 10 out of 10 by Adolfo Gonzalez Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Muy atentos el personal que labora en esta empresa muy satisfecho con nuestra compra

Report a concern   November 19, 2024 — Rated 10 out of 10 by T.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Connor was great as well as the guy that that helped with the warranty. Really like my armada so far.

Report a concern   November 19, 2024 — Rated 10 out of 10 by R.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The guys in the service department were very knowledgeable and accommodating on my 2022 Ram ecodiesel.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Matthew Smith Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service and great people that work there

Report a concern   November 17, 2024 — Rated 10 out of 10 by Amanda Coffey Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have never met anyone that was unfriendly there always nice polite people

Report a concern   November 17, 2024 — Rated 10 out of 10 by M.E. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service and sales have been great to work with!

Report a concern   November 17, 2024 — Rated 10 out of 10 by J.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The customer service representative was very professional and answered all my question.

Report a concern   November 16, 2024 — Rated 10 out of 10 by Cary York Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very professional and courteous!

Report a concern   November 16, 2024 — Rated 10 out of 10 by Denise Sexton Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Always receive great service.

Report a concern   November 16, 2024 — Rated 10 out of 10 by N.N.V.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I drove from Iowa to come to your dealership because your service department is much easier to get into and have fixed my Jeep.

Report a concern   November 16, 2024 — Rated 10 out of 10 by R.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Perfect service

Report a concern   November 16, 2024 — Rated 10 out of 10 by L.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly employees

Report a concern   November 16, 2024 — Rated 10 out of 10 by R.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Prompt friendly service and discussing what was done and if the car needed anything else.

Report a concern   November 15, 2024 — Rated 10 out of 10 by L.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

My wife & I, as well as one of our daughters, have driven Nissan cars & SUVs for many years & been very pleased with their performance & quality. Service been great.

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The Service dept is awesome, especially TONY! He’s the best! Gets my piece of junk Nissan in and out quick because Lord knows it’s a frequent flyer with all of its glorious problems. Don’t buy NISSAN!

Report a concern   November 15, 2024 — Rated 10 out of 10 by Carmen Perry Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Always friendly and helpful

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very professional….pleasant

Report a concern   November 15, 2024 — Rated 10 out of 10 by Kelly Ramsey Don Franklin CDJRF Sales Department
What do you like about our products and services?

I’ve always been a Mopar fan. Have owned several Dodges over the years. We have always bought from Don Marshall here at Somerset now Don Franklin. Always been a friendly atmosphere here so we always come back. Tyler Wesley was a tremendous help in this purchase of our new truck. Thanks to all of you. God Bless

Report a concern   November 15, 2024 — Rated 10 out of 10 by L.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I love Nissan vehicles.

Report a concern   November 15, 2024 — Rated 10 out of 10 by Jason Wharff Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great people and great service!!!
Thayer is the best !
Eric Owens and crew do a fantastic job!


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