Don Franklin Somerset KIA
138 Turner St
Somerset
KY 42501
United States

Customer Testimonials

Report a concern   October 31, 2025 — Rated 10 out of 10 by M.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love how everyone is so nice. Everyone goes above and beyond when I bring my car in for service. I had the best experience with my trade in. Thank you all for everything you guys do to help your customers out!

Report a concern   October 30, 2025 — Rated 10 out of 10 by I.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

There was a large selection of vehicles from which to choose. My salesman Stanley Simcox was able to find a vehicle that was a perfect match for what I wanted. Dark exterior, light interior, no sunroof, good sound system and easy to operate and understand buttons, dash information and all the bells and whistles. I also got the much needed extra room in the back.

Stanley set up the My KIA app and info and synced my phone.

Shout out to salesman Stanley and GM Marc Lowe for making this happen!

Awesome group to work with!

Report a concern   October 30, 2025 — Rated 10 out of 10 by Linda Murrell Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff and quick response

Report a concern   October 29, 2025 — Rated 10 out of 10 by Paula Hargis Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everyone who took care of me were considerate and very helpful !

Report a concern   October 29, 2025 — Rated 10 out of 10 by A.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very efficient and wonderful service

Report a concern   October 29, 2025 — Rated 10 out of 10 by N.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Customer service was fantastic! Everyone was so nice and very helpful

Report a concern   October 29, 2025 — Rated 10 out of 10 by D.S.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly and welcoming staff. They work hard to fit me in their already busy schedule and they keep me up to date, in person or by sending me text messages

Report a concern   October 29, 2025 — Rated 10 out of 10 by Stephanie Ferrell Don Franklin Somerset KIA Service
What do you like about our products and services?

Reliable

Report a concern   October 29, 2025 — Rated 10 out of 10 by Kimberly Hinkle Don Franklin Somerset KIA Service
What do you like about our products and services?

Dependable friendly service

Report a concern   October 29, 2025 — Rated 10 out of 10 by R.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very prompt and courteous.

Report a concern   October 29, 2025 — Rated 10 out of 10 by K.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

It was great

Report a concern   October 29, 2025 — Rated 10 out of 10 by J.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Once the part came in, they were quick to replace it.

Report a concern   October 27, 2025 — Rated 10 out of 10 by Eric Barnes Don Franklin Somerset KIA Sales
What do you like about our products and services?

Product and services are exceptional and noteworthy! Above my expectations for quality, comfort and is aesthetically pleasing and unique character. I highly recommend Don Franklin Kia. Their professional staff are knowledgeable, compassionate and operate with a spirit of excellence..

Report a concern   October 27, 2025 — Rated 10 out of 10 by Anna Bennett Don Franklin Somerset KIA Service
What do you like about our products and services?

They were very quick about getting my vehicle serviced and wash didn't have to wait two hours for it to get in

Report a concern   October 27, 2025 — Rated 10 out of 10 by K.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Love my Telluride

Report a concern   October 27, 2025 — Rated 10 out of 10 by Linda Murrell Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly staff.

Report a concern   October 27, 2025 — Rated 10 out of 10 by W.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Reliability, performance, features, gas mileage

Report a concern   October 26, 2025 — Rated 10 out of 10 by H.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love that Mr. Franklin himself was willing to make my car situation right.

Report a concern   October 25, 2025 — Rated 10 out of 10 by T.F. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great.

Report a concern   October 25, 2025 — Rated 10 out of 10 by Sharon Morrow Don Franklin Somerset KIA Service
What do you like about our products and services?

They keep you informed about your car, they let you know what they find, and they ask you if you would like to change filters

Report a concern   October 25, 2025 — Rated 10 out of 10 by Larry Howard Don Franklin Somerset KIA Service
What do you like about our products and services?

Great service.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Lisa Haynes Don Franklin Somerset KIA Service
What do you like about our products and services?

They are always able to work me in at my convenience. Very friendly and do a great job

Report a concern   October 24, 2025 — Rated 10 out of 10 by Reida Taylor Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff and top notch service

Report a concern   October 24, 2025 — Rated 10 out of 10 by R.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

It was very nice they done me will and fast the man at the desk got me in I thank all of the ones that did it for me

Report a concern   October 24, 2025 — Rated 10 out of 10 by Paul Graham Don Franklin Somerset KIA Service
What do you like about our products and services?

Your dealership service department does a great job, on time, and they’re always concerned with doing things right.

Report a concern   October 24, 2025 — Rated 10 out of 10 by G.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

The waiting area is well appointed and the staff come with regular updates on progress.

Report a concern   October 24, 2025 — Rated 10 out of 10 by S.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy to get an appointment
Service is completed in a timely manner

Report a concern   October 24, 2025 — Rated 10 out of 10 by B.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

The staff and the professional care they give

Report a concern   October 23, 2025 — Rated 10 out of 10 by Gloria Inman Don Franklin Somerset KIA Service
What do you like about our products and services?

The technicians and entire staff are efficient and courteous. They always take time to answer my questions.

Report a concern   October 23, 2025 — Rated 10 out of 10 by L.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is always nice and explains things that need to be done to my vehicle.


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