Customer Testimonials
Always great customer service!
Fast an friendly place to have your oil changed at
Excellent service
I like it all
The service is awesome with friendly atmosphere for great products
The mower does a fantastic job and Dale Hansford and his employees were the best . We’ll definitely be back 💙
Very nice and professional in Monticello Ky.
Top notch salesman very friendly
Everyone was very nice and helpful, and answered all of my questions quickly. Very responsive. The whole process was fast and easy. Very satisfied!
Great service. Frie day helpful. Goes above and beyond. Derrick and Chris always take care of any issue.
Straightforward and easy to do business with.
Sales and Management were extremely patient and worked with me to get the exact deal I wanted, truly and 10 out of 10!
Quick and fix the problem
Salesman was excellent!
Great service. Quick to change oil. Printis is a great guy. We have bought several vehicles from him.
Quick, honest, and willing to negotiate.
Great!
Oil change was started on time and completed in a timely manner
All good
Our salesman, Logan, was very helpful in explaining the features of the truck. He was courteous, knowledgeable, and quick as we were just passing through the area on our way home. We would not be in the area again for a long while so the truck was brought to us and their driver took our trade in back to the dealership. My wife and I can not say enough nice things about Don Franklin dealership.
Larry Black
Ok
I went to the dealership to just look around, I'm not a spur of the moment customer so it does take time for me to decide anything. Prentice asked what we were looking for and interested in and we told him. He asked if we wanted to drive a vehicle and after driving I was interested to see the specifics. After looking at numbers we decided to trade to a new vehicle. We have bought several vehicles from the dealership and team of Prentice and Mary. Today, along with Prentice, Mary, and Dale the GM, they proved again to be very helpful. I believe I can ask questions and they do their best to help.
The only issue I have had has nothing to do with the dealership, the app that goes with the vehicle has not worked and the app help team has not been able to provide answers or help, so that is the complaint that I have at this time.
Other than the app issue, I am happy with the people and service that Don Franklin Monticello provided during my buying process.
Reasonable cost on alignments,nice waiting room.
Employees in the service area are super nice. Work is done as asked or problem is found and solved.
Always get a great deal from Prentice
Very friendly and professional staff. Always great service. Fast and efficient. An excellent place to have all your vehicle maintenance or repair needs completed.
Very friendly and knowledgeable staff. Service was quick
Friendly
kept me informed of progress
appears to have fixed issue
Friendliness, down to earth people, prices not too bad, I've done business with them before, that's why I went back this time. When necessary, will go back again. A+ in everything!!!
Prentice Young has been the best salesman we have ever had. He is honest and cares about his customers. We will come back because of Prentice.
Speedy service & friendly staff