Customer Testimonials
Excellent customer service, this is my second Grand Cherokee that I have purchased from your dealership in Monticello. All the employee's are helpful.
I always get the best service, everyone is always professional and personable! Derek is usually the one who helps me and always makes the process easy and the service is completed quickly.
Your service is quick and your staff is friendly.
Always pleasant and always have my work finished in a timely manner.
I like the use of OEM parts on my vehicle also the convenience of the scheduling my appointment. The price is also pretty good. The people are top notch and friendly.
Good people-employees
Very friendly & does great service
good people
Sales guys
You don’t try to sale me things my car don’t need or tell me a dozen things that it needs. But, it was supposed to have been ran through the car wash, and it wasn’t, someone didn’t do that. 🤨
Everyone is friendly
Chris and Chance are great working with you the other guy also just don’t know his name very pleased with services!!
Matt Neal was a awesome salesman. Fastest purchase I ever made. I usually hate going to buy a vehicle but he had us in and out in less the 2 hours just as he had promised.
Great products and wonderful service
Everyone was very helpful
They was very nice ,friendly and did not have to wait very long
Great sales people and customer service
Salesman helpful, service affordable
Quality car care, genuine professional staff and mechanical specialists. Put customers first.
They get it done as soon as possible.
Everyone was fast and efficient.
Had a great experience done a great job and very friendly
The salesman prentiss.
Service real good keeping you informed knowledge very good. Labor rate is too high for Wayne Co
Everyone nice and friendly. Does good work.
I liked my salesman.
I liked the friendliness of the staff.
It was quick and easy. Friendly employees.
Reasonably priced. Knowledgeable service crew and friendly, time efficient, courteous
I went in because it was due to my vehicle being ready for a oil change and service made appointment got in the next day at 11:00 took about 40 minutes to have it done got a free car wash I'm very happy this makes the second time since I bought it from Don Franklin that I had the oil change and yes I would recommend to someone or a friend to bring it in to Don Franklin
all the staff is so very helpful