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Customer Testimonials
The communication from the service department rep to me on what I need to when it will be in
Personable and open communication
Friendly and fast service
From start to finish the process was smooth and the people were fantastic! Raleigh and company went above and beyond.
We like the dependable trucks ford tough
Quick and efficient service always!
Everyone tries to help
Very warm greeting and pointed out several things that were recommended for the mileage.
Fast, friendly, professional service. Always get my car serviced within a week of calling for an appointment. They take it in immediately and we are done and gone in less than an hour from arrival! This is just one of the reasons we drive from Hazard to London for all our Ford vehicle buying and service!
All employees very helpful and nice
Always did me right every time.
Honest service people
Overall everyone is courteous and informative and helpful
Leighton was my salesperson and he was great ! Got me into the vehicle I wanted, made the numbers work and the new car is sitting in Murphy garage now, got the extended warranty and all available rebates, so I’m a VERY happy customer, thank you. Great team and especially great salesperson !
Fast, professional, caring and knowledgeable. They go above and beyond to get you on the road with the confidence that the repair or service was done correctly.
Great sales & service departments. Finance department also honest & up front. Clean, neat. Organized. Professional, but real .
They gave me no trouble about the warranty coverage.
Very helpful sales associates and go out of their way to help.
Great salesman
Great salesman
Always had Ford products and get good service
Larry was a great sales person. Very good to work with. Billing was fast and he was great too.
The folks at Don Franklin in London are all first class people. They are always ready to help their customers. The people in the service department go out of their way to see that any problems you have are taken care of in a fast professional manner. I won’t be going anywhere else. I hope whoever reads this makes sure that Steve the sales manager and all of the service department get a pat on the back for a job well done.
Inventory options.
Jared was kind courteous and respectful
Our vehicle needed serviced and he helped my wife into a loaner Lincoln since we have a Lincoln my dealership Don Franklin London from the. mgr. To salesman that’ll get your coffee!
Bd Ingle
My second vehicle I’m buying from them, trust them and sales person has been great !, Leighton Napler.
Everything great people to work with on getting our Vans serviced !!!!!!!
great friendly service
Had my truck serviced and the experience was great. Dropped it off without an appointment and had it back in just a few days. Great experience would highly recommend.
Very friendly