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Customer Testimonials
Friendly staff, high quality work!
The pick up and delivery of my car when I’m working it’s such a big help
Very good service. Very friendly staff
Service department was willing to accommodate our schedule and get our vehicle repaired before we needed to go out of town!
Awesome service.
The services was great
Fast service great workers
Best there is
I came in with a 2001 expedition. They found and fixed the problem very efficiently. All the staff were knowledgeable and friendly.
Great people
Don Franklen has the best service department I have ever experienced at a new car lot. Pull up garage doors open so you don’t have to get out in the rain,cold or snow and service technicians do a great job.
Quick good service great people to deal with
we like Ford trucks and like having service done by a Ford dealership
Yall were kind and helpful. Took the time to answer all of my questions thoroughly.
You back your warranty’s the way they should be!
Every thing
Nice employees, always helpful.
They go beyond and out of their way to help you
Honesty and dependability
Good people
I’ve heard really good things about this place. I had a buddy buy a Range Rover Valero from yall and that thing was sweet and it’s still running so I’m in on whatever yall got to sell and would recommend to others on a daily basis if needed
Very happy with all the help and assistance from Kindra and Tim during the whole process. Was able to get me where I wanted to be with payments.
Everyone was very kind and pleasant
Coye, Kendra, and Travis were all very pleasant z, patient, and helpful.
Well I have been dealing with Don Franklin Ford in London since 2018 and I have always been pleased with service department they have been very knowledgeable about what needs to be addressed on service and been helpful with all decisions making with me the customer. The products that have been installed on my ford truck and Lincoln car and suv has performed to the best of there abilities and have lasted for a very long period. Prices have been very competitive.
Don't have to wait all day for service. People are nice and helpful. Don't push for items you don't need and will not work on anything without talking to you first and are not pushing.
Great price for a low mileage car
My “go to” salesman Leighton Napier once again came through and got me in a new mustang dark horse!! Leighton and Tim Wells have taken care of me through 30+ cars in last 5 years. They provide superior customer service and satisfaction. These two guys are the best!!!
NA
They took care of me the best they could under my warranty restrictions.