- Phone: (859) 263-5020
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Customer Testimonials
It was easy to work with sells person and staff The car was reasonably priced. I haven’t had it long enough to say more right now.
Fast and friendly service! Jennifer is fantastic’
Communication with the customers before, during and after.
The attention my salesman Bob glass and the whole team showed me. Great job
Always helpful service with a smile and my vehicle is still running well after 100,000 miles!
Tanner is a very good Service Advisor.
Great selection and very fast lease paperwork!
Great service in and out
Outstanding service crew lead by Ron.
Service was quick and everyone was friendly and professional.
Great customer service
Super friendly staff. Very thorough and knowledgeable. Didn’t feel like I was pushed to make a purchase.
Friendly service department. Easy to schedule an appointment and work is always completed as promised.
My service advisor Tanner was wonderful. He kept me calm and focused at a time I was pretty upset with Nissan North America. ( I was approximately 1000 miles past my warranty for my transmission) He was patient with me and made the experience very positive for your dealership. Your staff is proof of my belief that we are not loyal to corporations, our loyalty is with the local people that take care of us.
Very friendly people
Service was fast, friendly, and very accurate!
The service was great! The advisor was very respectful and they did a great job on my car!
Staff was easy to deal with.
I love the friendly and personable service.
Friendly and listened to my needs
I can always get an appointment.
The sales person was awsome. I told him what I'm looking for and that is what we looked for. It was a good experience.
As always, best car and customer service around.
We just purchased our first 2023 Nissan Rogue. We had a great Salesperson MJ Carpenter. He was very comfortable to talk to. NO Sales Pressure at all. We don't like pressure sales but MJ was Excellent. We appreciate Walter explaining some of the features of our car. Overall great experience at Don Franklin Nissan. MJ has followed up with a phone call wanting to know if we had any questions about the car. This meant a lot to both of us. Usually most places after you buy the product you don't hear from anyone. We appreciated everything.
II HAVE ALWAYS BEEN TREATED WITH COURTSEY AND CONSIDERATION BY THE EMPLOYEES.
i HAVE BEEN DISAPPOINTED WITH THE CONTINUING FAILURE OF THE BATTERY
IN MY '18 ROGUE. THE FIRST TWO FAILURES i BOUGHT A BATTER FROM AAA
AND ONE FROM DONFRANKLIN WITH AN ADMONITION "DRIVE MORE." THIS IS FAR FROM BEING MY FIRST CAR, BUT IT IS MY FIRST NISSAN AND I HAVE ALWAYS HAD
RELIABLE VEHICLES PREVIOUSLY. WHEN I HAVE TO TAKE MY CAR TO THE DEALER
MONTHLY BECAUSE MY CAR FAILS TO START THEN IT IS A NISSAN PROBLEM YOU
HAVE MADE MINE.
Good innovation, selection
Both of our current vehicles have now been purchased at Don Franklin on Richmond Road, and we’ve been pleased with the quality and value of the vehicles. One of them has been receiving regular service at this location as well and everything seems to be going well so far.
Tanner took very good care of my needs. I was in a bind and he made it happen! Hats off to him.
Great customer service!
Welcoming, friendly atmosphere and service every single time!