Customer Testimonials

Customer service representive was knowledgeable & courteous, Work was done in a timely manner & cost was reasonable.

Nice people and very helpful finding vehicle.

Everyone at the dealership is very nice and helpful.

They keep my car running well. Timely service. Thanks!

Great service

Professional attitude and knowledge of sales staff

I had a great experience with Don Franklin when purchasing a new Nissan Versa. While there were no vehicles in stock, I was able to stay in contact with MJ Carpenter while he tracked incoming cars from Nissan. We were able to get the trim-level and color we wanted, and we had a good review of the car when taking delivery. The purchase process was thorough and efficient with no pressure from sales or finance. I would recommend Don Franklin and MJ Carpenter to friends and family in need of a new vehicle.

Everything ! Starting with Customer Care

Fast Service!

Great Service and Got to work on my vehicle right away.Finished in a timely manner very kind Folks Indeed

I love the customer service. From buying new vehicle to using the service department, hands down best customer most friendly service I have ever experienced. I have never been a fan of dealerships or felt I could not trust them, but this doesn’t feel like a dealership. This company goes out of its way to serve “you”.

I like the kindness and helpful attitudes of the employees I have interacted with. I'm also a fan of the Frontier truck along with the app and it's functions.

The service has been great so far. I have only been using you all for a little over a year. Thanks

Product - my Murano
Service - efficient, available when needed and they washed my car!!

I have always enjoyed a friendly, informative environment at Don Franklin Auto in Lexington.

I have always received great service and the personnel is outstanding

We had the best salesman ever! His name is Kelvin. Let me tell you... he got us taken care of!

Staff was very accommodating.

When I first called, Sam in the business office helped me, he was very professional and was extremely helpful. He didn't rush and answered all of my questions.

MJ Carpenter also exceeded my expectations, he was helpful, and it was a real pleasure working with him .

Stan was very professional and highly informative. He answered every question that i had and i never felt rushed to make my decision. I will most definitely recommend Don Franklin to all of my family and friends. Great buying experience.

Several vehicles on lot to choose. Very efficient and cooperative sales and service employees. After purchasing helpful on explaining the Frontier features. My brother bought new vehicle very pleased and purchased mine three weeks later. Nice dealership.

They went above and beyond to give me what I needed.

Great customer service

Great dealership with awesome service

Appointments are taken with little to no wait.

Already gave a review.

Workers were friendly, professional

I really like the service department at Don Franklin. Ron Abrahamson always gets me in and out in a hurry. The price is always what he says it is and the time frame to pick up my vehicle is always accurate. I would definitely recommend Don Franklin to a friend. To be honest I already have!

I like the warmth of the people and the speed!

The best.