Customer Testimonials

Straight forward. Nice friendly staff that will help you in any way they can.

Everyone I dealt with made the car buyer process so much easier than I’ve ever had before.

Big selection of vehicles with many different brands in one place. Very knowledgeable staff and was able to answer all my questions about the truck I purchased. The staff went out of their way to make sure I met everyone involved with your alls operation. Catarena’ Kirby sold me my second vehicle in just one year.

We had great service as always

I really like visiting the friendly staff in the service department. Jennifer always does a great job of getting you in and out so you can carry on you day!
I really recommend Don Franklin service department even if you didn’t buy you car there!

This was my third experience with Don Franklin. Each experience has been great. The second experience was so great that I brought not only my 2023 Kicks in for service but my 2022 Kicks in as well. The service surpassed all expectations and was great. I will be a returning customer for years with continued superior service.

Consistency of quality and service provided with each and every service appointment

Everyone we came in contact with made us feel like family.

Taking care of my car's maintenance: Oil & filter change. Any replacement of parts.

Always service with a smile

Bryan T made it easy and painless to purchase our new car here at Don Franklin Auto. He was sweet, informative, and honest about buying a car. I will be back in the future for our next car purchase at Done Franklin Auto.

Very happy with with size and features on my wife’s Tucson CJ our salesman was very professional and knowledgeable

Everything

They take great care of us!

Great service !

The after care of the vehicle

The staff is always friendly, very knowledgeable, respectful of my wishes. I’ve never felt never pressure to buy a service or part I didn’t want. For that reason I trust them when they tell me I really need a service or a part.

I have owned 3 Nissans in my lifetime and have loved them all! 2 I have purchased from Don Franklin Nissan in Lexington. I live 100 miles away , and have several Nissan dealerships closer, but I continue to return to Don Franklin. The reason is simple. Its the people who work there! Everyone is great but most recent shoutouts go to Ron and Jen in service, MJ in sales, and Walt and Mike. Thank you!

My first new car was a Nissan maxima gave it to my daughter had 183000 miles on it she put another 80000 on it now I have a rogue love it my second one

Great customer service.

The weekend team is more informed and pleasant. Kudos to them, especially Allen.

I just recently purchased a new Rogue. My experience with M J Carpenter sales associate has been nothing but Excellent. His professionalism has been nothing but over the Top! It was time for the first oil change and upon calling the service department they were very accommodating. Upon arrival I was checked in and car taken back. Chris also was great to work with. I was in and out in a very timely manner.

Good value for services and wait time okay

Great customer service

convenient and efficient services. friendly staff.

We had a great experience with MJ Carpenter and the whole team. We will definitely recommend to our friends and family

John Berry has sold us 4 cars now. We have been pleased with him and all of our cars

I have been buying suv's and trucks since it was Glenn Nissan, Eric McDonald was my salesperson for a long time, now that hes a mgr at D/F GMC I still go to him about buying, Franco has been my salesman for a while they are great people and Jon T mgr at Nissan him and his group are great, never any pressure to buy take your time, but they are always willing to help in any way they can. Service dept u can't beat them, they will go out of there way to help u any way they can, everyone treats you like family and thats the reason I keep going back.

Good products and servi e, but prices are getting to high

The staff is very attentive and polite.