Customer Testimonials

The result of the service at Don Franklin Nissan is outstanding. I was very pleased with the service; I like Ron, he is professional, meticulous and honest. Don Franklin Nissan service is great compared to North Bay Nissan in Petaluma. Ron fixed fob key battery issue in no time whereas in North Bay Nissan guys coldnt fix it at all (I was there 3 times) suggesting that I have to get a new factory fob key. The problem was that guys at North Bay were replacing old battery with another old battery.

Very friendly staff, Mr. Ron has shown great interest and finished the service on time and called back, even they did great work in my car.

Tanner an amazing service advisor. Would recommend him to anyone! 10/10

Gave me a car to drive until they got done.

The courtesy driver, sorry can’t remember his name, was a joy to talk to and all employees should have his personality.

You always do service with a smile. The cost was a little more than I expected but not a lot more and it's good to have good brakes and rotors for another few years.

Employees care about serving customers. Very friendly. I do wonder about my Nissan rewards, however. No one ever mentioned them. ???

Thanks~

The customer service is outstanding the staff are fantastic

Friendly staff.

It was a great experience!! Codarius was very friendly and helpful!!

Efficient. Job done well. Polite.

Do Good work on my Rouge

So far I love my new kicks, seems to fit our needs. Our salesman was MJ and he was great and very helpful and patient. My brother recommended MJ to us and your dealership, I will recommend you all to others. Thanks again and I look forward to seeing you all when I get my car serviced.

Professional and friendly.

Always prompt and professional. Jennifer is excellent in service dept.

Everything went well and job was done correctly. A three hour job with an appointment took almost 6 hours would be my only complaint

It was pretty fast, and the employees were very polite and helpful.

I purchased my 2015 Nissan Pathfinder Platinum in 2018 at Don Franklin Nissan in Lexington, KY. I have had excellent service on this vehicle. The Service techs listen to my concerns and repair needs.

Products are always good, safe and dependable.
Services are great. Very easy to make an appointment, always welcomes you when you arrive.
I always work with Jennifer. She is excellent. You are fortunate to have her.

I appreciated the service at Don Nissan. I was running late and they still took me in and preformed an oil change and tire rotation in record time. They even washed my car. Good job team! Thank you.,

Friendly people. Comfortable place to wait. Trust your mechanics.

I always have great service.
However, when asking during several visits to have the in-cabin air filter to be looked at and see if it needs to be replaced. Both times I get the same response that it is hard to get out and could possibly damage it when checking it. They told me that they recommend it every 10,000 miles. If I did not think it needed to be checked and replaced why ask me if I have any other questions about the service? My car is at 36,000 miles, when you ask for something and do not get what you ask for.... you then take it upon yourself to do it.

The vehicle is beautiful and the service was outstanding.

Pretty good timely I got fix my problems there.

Whenever i bring my car in for service, everyone I come in contact with is courteous and accommodating. Love bringing my Pathfinder here!

Great service and Tanner was excellent!

Courtesy and professional

Very professional and I trust them with all my car’s maintenance needs. ⭐️⭐️⭐️⭐️⭐️ 5 outa 5 stars

I like that

No upselling.

Always easy to deal with.