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Customer Testimonials
Friendly, Courteous, profesional - genuinely care that customer is satisfied - exceeds expectations in all regards
Everyone was very professional. Jennifer was helpful in finding the vehicle we wanted. Walt was amazing in explaining all the features. I felt we got a fair deal.
I experienced good customer service with no surprises!
Everyone that I’ve done business at your company is very nice and very professional. I appreciate how you guys treat me
Very accommodating
The service was timely and prompt, plus the service advisor was courteous and made the experience very pleasant.
I took my new car to Don Franklin for my first oil change and it was done in no time. Great service and friendly people. I will definitely bring it back to Don Franklin.
People were very friendly and helpful
The service technician was very nice and the process went smoothly.
The Nissan Service Team is top-notch. My advisor, First name removed Dailey, is someone that I trust to help me maintain my vehicle. The customer service the First name removed provides, along with the other Service Team folks is fantastic - it is the primary reason that I remain a customer of Don Franklin Nissan.
It is always service with a smile!!
Staff is friendly, helpful, and professional. Repairs done in a timely manner.
Fast efficient friendly service
Everyone that helped us was very knowledgeable in anything we asked and more. Would highly recommend anyone to this dealership.
Great service
I like that I can schedule an appointment online. I like that I am greeted when I arrive to the services area. I appreciate that I can text my service person about my vehicle.
Terrell was pleasant, knowledgeable, thorough and helpful with my search for a vehicle .
Jennifer Belcher was a pleasure to work with. Walt was very helpful and knowledgeable in assisting with the features of my Rogue.
Don Franklin Nissan is where I purchased my Pathfinder and where I have her serviced. I have been extremely satified at every single visit. I feel like Jennifer is very friendly, knowledgable, and always makes sure I am getting everything I need to keep my vehicle maintained and performing well. There is alwyas a convenient appointment available for me and I am in and out in no time with a clean and serviced vehicle. I will continue to bring in my Pathfinder to their service department.
Purchased a Nissan Rogue from Don Franklin Nissan..MJ Carpenter did an excellent job helping us find the vehicle we wanted. No pressure sales and found the vehicle and color we wanted at another dealership. Lindsay Anderson in finance explained all the financing and warranties thoroughly. Walter Ealey did an excellent job explaining all the operations of the vehicle. Very satisified withe the vehicle and the staff of Don Franklin Nissan!!
Great experience when having a recall addressed and my 2010 Frontier serviced!
My wife also use them and is very high on their service.
Easy scheduling, quality work, friendly service.
Great service
This has been my 3rd Rogue. Everyone at Nissan were great to work with, professional and kind, helped me with getting a new Rogue. Assisted me with the Gap insurance as well. I'll always be a returning customer. Thank you all!
DF accommodating my out of town status for service on late notice. My 3.5 years owning a DF Acadia, service visits were always scheduled to accommodate my being in Lex for other reasons.
The multi free service visits were a plus too.
Kristina Bishop never failed to get me service on the date I was to be in Lex, but at a time of day to accommodate my 2 hr drive time and coordinate with my other reason to be in Lex.
Service was great
Efficient
Everything is always a 10 when I’m in for service appointments for my truck!
Everyone is always so nice & welcoming
The people at the dealership showed genuine and great care that makes me very like you do business there in the future.