Customer Testimonials

jennnifer is great to work with.always kind

Staff are accomodating and always follows up with the customer about the services scheduled.

Great service

They have the best of vehicles

First of all, I’m happy that almost always. My appointment time is kept exactly on time. That is very important to me and I appreciate it very much about Don Franklin Nissan. I have found all of the staff very pleasant and easy to work with. I have not found anything that I’ve asked to be done that wasn’t done properly that of course it’s the most important thing.

Timely, efficient service.9

Professional the best automotive service I’ve ever received. Fair prices and honest

Never had a bad experience at Don Franklin Nissan or Buick. From sales to service, staff is friendly & helpful. We've leased 5 vehicles from Don Franklin, never think about going anywhere else.

I was very disappointed this service. Your shop sheet said you checked the washer fluid but my warning light came on before I got home. Makes me wonder what else they did not check!

You all have great customer service in the product as well bill

Nice people

Great service department, great service. Chris in service is great to work with.

My service went very smoothly and in a timely manner. Everyone was very professional. I was called a couple of days after my service was done to ask how things were and if I had any questions. I really feel like the customer service is the best at Don Franklin Nissan.

Thanks to the whole team!

Everyone one was helpful and very nice

Easy to get appointment, fairly priced, friendly and efficient employees. Jennifer was all of the above and more. I will request to work with he again.

Jennifer is great! My family has bought several Nissans from this dealership and to be honest the main reason I bought my new Rogue from there is because of the service department..I never feel like Jennifer is trying to take advantage of me.

Staff very friendly

Friendly staff

The service department was very polite, helpful and timely.

I wouldn’t take my truck anywhere else they are amazing, very professional

Friendly staff, efficient service.

My sales person M.J. was professional, did what he said he’d do and worked hard to find the best auto for my needs. Very knowledgeable and great listener as well. It was refreshing to experience great customer service again!

Fast and close to where I live.

Appreciate being able to drive right in to the service area, and a comfortable place to wait for the scheduled work to be completed.

I was able to buy tires and have them installed last Friday. thanks to Jennifer who was able to fit me in the schedule ‼️. Great service ‼️

Your service personnel are the best—namely Jennifer, Josiah and the gentleman (from Eastern Kentucky) who sits on the left as you first drive in to the bay. Also appreciate the gentleman who assists when you first arrive.

Service is excellent. Jennifer was very helpful

Great service overall!
I came to nissan on Richmond rd in Lexington to replaced headlight on my 2023 Nissan frontier I recently purchased and dealer took me to take it to Nissan as it’s still cover by factory warranty(36kmiles) so I did and they changed it the next week. I’d really appreciate what you did! Speaks well of Nissan and these are the small details clients notice.

We have had Altamas for many years. Love your service

Good customer servuce