Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 24, 2024 — Rated 10 out of 10 by D.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy appointment scheduling and a friendly/knowledgeable staff. Thanks!

Report a concern   January 24, 2024 — Rated 10 out of 10 by Deo Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was fast and good. Hope to come back again.

Report a concern   January 23, 2024 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and informative staff! I trust my car in their hands. Thank you for the wonderful service!

Report a concern   January 23, 2024 — Rated 10 out of 10 by R.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very efficient. On time

Report a concern   January 23, 2024 — Rated 10 out of 10 by Diana Pratt Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and very friendly. The concern of taking care of your car and YOU is awesome. You are in and out, during your wait they continually update you of what’s going on with your vehicle. The next day I got a call to see if everything was going ok with my car. I’m very satisfied that I purchased my vehicle from a Nissan dealership and I will continue in the future with them.

Report a concern   January 23, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Oil service was quick and well priced. The staff is always friendly and professional. A breath of fresh air as compared to other dealerships.

Report a concern   January 22, 2024 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Sales people work hard to please.
Sales people are very patient.
Like the large selection of vehicles.
Sales people and managers are knowledeable about their vehicles.
Very willing to answer all questions

Report a concern   January 19, 2024 — Rated 10 out of 10 by Chester Carty Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service

Report a concern   January 19, 2024 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Seem to be reasonably priced. Able to receive services in a timely manner.

Report a concern   January 19, 2024 — Rated 10 out of 10 by K.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department is quick to help and they listen to any issues I have.

Report a concern   January 17, 2024 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service!

Report a concern   January 15, 2024 — Rated 10 out of 10 by Michael Litchfield Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to work with. Got us in and out in a timely manner.

Report a concern   January 13, 2024 — Rated 10 out of 10 by K.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was done quickly. Everyone was courteous and professional.

Report a concern   January 13, 2024 — Rated 9 out of 10 by Mary Kane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was able to book an appointment for two days later and the service was completed very quickly. This was about the fastest turn around I have had at a dealer.

Report a concern   January 13, 2024 — Rated 10 out of 10 by R.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Mj great sale rep and Ron on the serve depth is wonderful to work with

Report a concern   January 12, 2024 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast friendly service

Report a concern   January 12, 2024 — Rated 10 out of 10 by Lance Penney Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The services are normally done in a timely manner and a friendly staff

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything

Report a concern   January 8, 2024 — Rated 10 out of 10 by J.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was very pleased with the speed of service, available appointment time, and my service writer.

While I am aware that this is outside of the control of the dealership, I do want to note that I was very displeased with Nissan's "solution" to the Rogue Sport folding key recall. Disabling the folding mechanism left me with a massive key that is very uncomfortable and awkward to carry in my pocket. I would have much preferred a replacement folding key or a fixed key with a detached fob. That would be much more comfortable to carry in a pocket and a much more professional, appropriate resolution.

Report a concern   January 8, 2024 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

It couldn't have been easier!!!

Report a concern   January 7, 2024 — Rated 10 out of 10 by V.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly atmosphere and they always try to get u in and out fast

Report a concern   January 7, 2024 — Rated 10 out of 10 by B.Y. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Nice people and cars and Rouge Nissan

Report a concern   January 7, 2024 — Rated 10 out of 10 by B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was quick and efficient. Nice staff in the Service Department! Thank you!

Report a concern   January 7, 2024 — Rated 10 out of 10 by Jimmy Webb Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional, takes me in at my appointment time, been using don franklins for a year and have had my car really taken care of. Five outs 5 starts ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Report a concern   January 6, 2024 — Rated 10 out of 10 by M.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Warranty

Report a concern   January 6, 2024 — Rated 10 out of 10 by J.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient. Service provided great explanations. She nice friendly

Report a concern   January 6, 2024 — Rated 10 out of 10 by R.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   January 5, 2024 — Rated 10 out of 10 by Greg Maggard Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was great! Clean, organized, quick! All was easy to understand and on point with what I needed on the mileage on the vehicle. Jennifer was professional and prompt.

Report a concern   January 1, 2024 — Rated 10 out of 10 by G.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and professional

Report a concern   January 1, 2024 — Rated 10 out of 10 by Dale Ginter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nice friendly staff did a great job on servicing my F150


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