Customer Testimonials

I was able to buy tires and have them installed last Friday. thanks to Jennifer who was able to fit me in the schedule ‼️. Great service ‼️

Your service personnel are the best—namely Jennifer, Josiah and the gentleman (from Eastern Kentucky) who sits on the left as you first drive in to the bay. Also appreciate the gentleman who assists when you first arrive.

Service is excellent. Jennifer was very helpful

Great service overall!
I came to nissan on Richmond rd in Lexington to replaced headlight on my 2023 Nissan frontier I recently purchased and dealer took me to take it to Nissan as it’s still cover by factory warranty(36kmiles) so I did and they changed it the next week. I’d really appreciate what you did! Speaks well of Nissan and these are the small details clients notice.

We have had Altamas for many years. Love your service

Good customer servuce

I love the way they service my vehicles as well as their own willingness to answer questions.

I love my Nissan and the quality of service I get everytime is great!

It was quick and fast

Friendly and honest

Good service

Allen in service made sure I had great service. Zach who sold me my car did as well. Highly recommend both.

Easy to schedule, quick service once arrived. Customer service is top notch!

Always very friendly my car is six years old I always come to Don Franklin Jennifer takes good care of me always so nice

Service guy extremely polite and helpful

Service agent didn’t try to sell me unwanted services, only what I needed. That goes a long way with customers to help build trust.

Good service and friendly customer care staff.

The easy way to get oil changed in timely manner

Fast, dependency, on time, nice , helpful, over all best shop around!

Everything

Very nice, considerate and helpful service reps. when I bring my car in service.

Thank you to Mr Harrison for helping us

Quick service

Service under warranty was great. Vehicle is now working as expected.

So far very happy with the service department and when I buy a car I like to know it has a good service department

On time service good behavibar

I love my 2016 Nissan Murano

It's was quite easy to schedule and the service rep, Ron, was incredibly helpful. 10/10 will be using this service center again.

In early June, our car was serviced for regular oil change, tire rotation, and maintenance inspection. We were told that our rear brakes were showing wear - they were at the threshold of needing replacement. Our June schedule being full, we scheduled for this week to have that issue addressed.
I showed up a little early, probably during our service advisor's lunch, but she was kind enough to see to my appointment. I was told the service would take about an hour, and the work was done on the dot. I asked about a couple of coupons for service I'd received in the mail. My fina cost was significantly discounted as the shop honored those savings, a most pleasant surprise.
My car was washed and dried and looked great when I received it. The staff at Don Franklin Nissan service center were (as always) polite, friendly and engaging.
I am sure all Express Service Advisors are top-notch professionals and all have wonderful people skills. The one I worked with, Jennifer Dailey, went above and beyond expectations in managing my appointment and making me a very satisfied customer.

Love the Nissans and my wonderful salesman MJ!