Customer Testimonials

Vehicle price and no pressure to buy.

Prompt attention and courtesy

Team and especially Jennifer Belcher worked hard to find my vehicle of choice. Working with the entire staff was a great experience.

Ron in the service department was absolutely fantastic! Probably the best service I have ever had at any dealership. I would recommend the service department for any fixes you may need.

Everything went great! Ron Abramson (sp?) was very helpful and very empathetic to my situation of having to replace a transmission. I’ve always been treated well there and this was no exception. Top notch all the way around.

Fast easy service. Super friendly staff.

Hi! Ron Abrahamson has a lot of experience and was able to find an issue with the my Nissan within a few minutes talking about it. Overall Don Franklin has a very good professional team that was able to get the car fixed quickly the first time. I am glad to found this place in Lexington, KY.

Service Advisor was very professional. Suggested only what was needed for my cars service. Fast service great service price. Surely will recommend and comeback for next service.

Very good!

Love the cars! The service was awesome

Friendly knowledgeable staff. I trust them

telling you if it takes longer than expected was updated why that was

Friendly, usually fast, consistent, do not try to upsell me.

Everyone is very helpful

GREAT SERVICE

I am naturally hesitant about taking a vehicle to a dealership for service, figuring they would find all kinds of ways to charge one for repairs or employ high pressure sales tactics to sell cars to someone who might not need one at the time.
When I did come to Don Franklin for a service issue I was a little wary about how busy the place was, figuring even with an appointment I would be just another car in a line.
First name removed Abrahamson was my designated service adviser and while he was extremely busy he took the time to analyze my problem, explain the issue and answer my uneducated questions. So instead I felt like a valued customer whose problem was quickly resolved at a reasonable price. Heck, he even threw in a quick car wash when the service was completed, and that was a nice unexpected touch.
And a large crew working there that I had any brief encounter with were friendly and efficient, so one felt like a customer instead of another faceless person in a line. It was a good experience and an excellent example, even as busy as they were, of caring for and being attentive to the customer.

Good service every time - punctual, polite, and thorough.

Always very friendly!

Quick service and appreciation of me the Customer.

All is well, the service is expensive! My service was an oil change and tire rotation. An air filter was also added however the total charge was over $100.00. No wonder vehicle owners go to independent garage owners.

We love dealing with Thad, he is so down to earth and easy to work with, no pressure!!

Jennifer was very helpful and professional, and the service was quick.

Cheap services and detailed information in the receipt. Friendly and helpful staff.

I appreciate the timeliness and quality of service provided by the dealership.

I don't have to guess about the quality of your products.
Service is first rate!

Ron is the service advisor that I always go to when I go to Don Franklin. He is always upbeat and knows my name. We exchange pleasantries before business. Ron is very knowledgeable and even remembers my car. I bought my 2013 Sentra new from Glenn and it was by far not the best experience I have ever had when purchasing a new car. Since then I have bought two additional new vehicles from other dealers. The only thing that gets me through the door at Franklin is the service that Ron provides.

Great customer service

I love the service I get at Don Franklin. The work is high quality and the personnel are absolutely amazing.

Always on time for me tells me how to take care of my car

Fast friendly and affordable