Customer Testimonials

Very quick and kind service for oil change!

everyone is very kind!

Efficient and friendly service.

i was a walk-in and helped promptly. i felt i was given good information and provided a solution to my problem for a reasonable price. that solution was also initiated promptly, and i did not have to spend a lot of time waiting just for the work to start. don franklin's nissan service department is really good.

Good services

Great dealership, great people selling vehicles

The employees in the Nissan service department were great. I called the day before to confirm or try to reschedule a later time for the same day. A man who said his name was Ralph answered at the Hyundai service building. Ralph was exceptionally rude, told me to stop talking when I was attempting to explain a request for a later time for the same day, told me I was wrong and did not have an appointment for the next day, then raised his voice when I asked to speak with someone else saying to hold on so he could check the other service buildings. Ralph then told me I called the wrong place. I explained I called the main number and there was one option to choose for the service department. Ralph told me I was wrong, which I was not, and continued to be rude and nasty refusing to transfer me to someone who knew how to help me. Ralph eventually found my appointment and was only somewhat appropriate when I asked his name at the end of the call so I could let someone know how he spoke to me. Ralph has no business answering the line at any department at any point in time.

I liked our service tech. He was to the point, helpful, and kind

Service completed quick. Car washed, and a free battery for my keys.

Don Franklin fixed my car that I purchased from another dealer. The experience was very pleasant and I am grateful.

Great service! Ron Abrahamson is the BEST! I was fortunate to meet him a few years ago and he told me if I ever needed anything with my Rogue to give him a call. Well...when I had problems..that's exactly what I did. I cannot say enough about the excellent service I received recently with Ron and the Nissan team. After leaving 3 messages, which went unanswered, to service with huffman nissan in frankfort....i remembered meeting Ron and his message to call. Words cannot express my appreciation for such a smooth process. My transmission was diagnosed on Friday and I was provided a beautiful 2020 Altima to drive while my transmission was replaced. To my delight and surprise Ron called me the following Tuesday to inform me my car was ready to be picked up. Absolutely outstanding customer service and service. Thank you all so very much! You have two ( my self and my husband) loyal and dedicated customers as long as we are driving. Ron deserves a raise as well as the mechanic who did such a speedy and great job! Emily at the office was fantastic as well. Keep up the great work you all! It's refreshing to see there are dealerships who do care and who go the extra mile. It matters. And it certainly mattered to me. Bless you all and thanks again. Outstanding!

They always treat me very good and use the best of products.

Always great service

I have found Don Franklin Nissan to be excellent in service and punctuality. I have had 5-6 Nissans and wouldn't go anywhere else. My salesman is also top-notch!

I was visiting from Louisville and my vehicle broke down, and Don Franklin Nissan was able to diagnose and repair the problem in the same day without an appointment. Don Franklin Nissan has my eternal gratitude. I strongly recommend their service department.

I trust everyone there that I will receive quality service on my car. I have never had a problem in all the years I have been coming there and all the employees have been friendly and helpful.

I love my Nissan Armada! We have had 3 appointments for service and they all have been good. Staff is very friendly - even pulled the car back in the garage for my husband to get into because it was raining.

All my questions were answered.

Good product and good customer service

Did what said. The price was told is what paid. Also very fast.

Speed of the appointment, curtsey of the staff and the carwash.

They was fast

I like Nissan vehicles. I’ve owned one for many years and love how dependable they are. Nissan offers so many great features. Navarre Smith was a very professional, courteous, informative salesman. He made the car buying experience wonderful and stress free. He is a great asset to the Don Franklin family. Would definitely recommend to anyone looking to buy a vehicle.

You send reminders for servicing our vehicle and my appointment went swiftly.

It was quick and easy.

Ron Abranson is the BEST in your nissian service department. He always goes the extra mile to ensure customer satisfaction.

I was very please with the service the friendliness. The service was excellent and I would definitely recommend them and with definitely buy my next vehicle with them. My daughter and I can not say enough good things about the guys we were customers too.

Always very satisfied with Don Franklin Auto. Friendly people.

Everyone was wearing their masks. Very courteous and helpful.

Jennifer in service is outstanding, she is always helping the customer to the fullest . She is right on it with everything she does

Professional service.