Customer Testimonials

great service but this is the third time i completed a survay

Accommodating

Everyone was nice & explanatory.

Everyone I’ve worked with there has been very nice and I feel good about my decision to purchase my vehicle from there and have service work done there

1. Mr. Carpenter and Nissan staff were nice and understanding about our COVID requests. Thank you.

2. They answered our many questions patiently and with detailed responses. Thank you.

3. We are enjoying our new car very much.

Thank you for a good experience. Merry Christmas and Happy Holidays.

Staff is extremely helpful, friendly and knowledgeable. Tanner Flynn is a really good service rep. The service center had my Altima running in just minutes.

Efficient

Great customer service

I like the smooth transmission and the size of a car. Service people listen and
explain well. They can go the extra mile.

Ease of getting in and out

Very efficient and fast and u r open on daturday

Fast, friendly, knowledgeable service!! :)

They make sure u are satisfied with the service and gets u out in a timely manner.

It was my 1st time to use your services but everything went well. I especially appreciated that I was kept up to date about the progress.

First name removed service writers are professional and thorough. Everyone I encountered was so polite. Don Franklin has continued First name removed excellent care I always had from Glenn.

Great service, friendly, prompt

Honest, fairly priced, don't treat me as an unknowledgeable old lady, really nice!

Don Franklin Nissan, Richmond Road, Lexington, KY
has the good fortune of having three extremely adept individuals who know and do their jobs with aplomb..

Jennifer B. Is as business savvy in salesmanship as I have ever seen. Her keen sense allows a customer to relax during a sale.

Olivia T. has the ability to address any and all questions regarding financial concerns. Her organizational confidence delivers that detailed paperwork to the customer.

Walt E. exudes discipline, patience and the pertinent knowledge of the workings within the walls of Don Franklin Nissan, Richmond Road, Lexington, KY to complete any deal. He is the reason we have returned so many times to purchase our vehicles.

We love our new vehicle as do our dogs. Thank you.

Prompt service and phone call to tell you vehicle is ready

Was in and out before I knew it. Fast

I liked the free oil change with my recall service.

Very efficient, matter of fact sales transaction.

Jennifer Belcher and Jamal Wagner were awesome. I wpuld like to give special thanks to Jamal for taking the time to go over all features amd his patience in answering my daughtets evey question. I would do business with both of them again. Jennifer thanks for making the paperwork process painless. Very happy qith the service I recieved at DF Lexington.

Extremely helpful and friendly services. I'm very grateful for the courtesy extended by the staff.

Ron was our service representative. He was wonderful and extremely helpful during the repair of our vehicle.

Product knowledge and things are well-organized.

Service Dept was excellent and very Professional when it came to my vehicle. Extremely helpful, honest and stayed in communication.

They were very professional and informative and get things done

Everyone is always so nice and friendly and helpful.

Fast work.