Customer Testimonials

I love my service technician! Jennifer takes good care of me! And my car is serviced well!

Polite and quick service

I’ve had my Armada for almost 3 years and have not had any issues. Saturday Hours for service is great

wry good service

It was a great service and was ahead of my appointment

I am 72 yrs old and this buying experience is absolutely the best that I have ever experienced. Don Franklin Nissan is the friendliest, most accommodating auto dealership I have ever used.

Ray has helped our family with two vehicle purchases. He does everything he can to help us get what we need. He made the process easy and painless for us both times. I think he deserves a raise because he makes something that is usually very stressful, fun and easy. I’m so thankful for Don Franklin and how they’ve blessed our family.

When I got to get my oil change its always completed fast and everyone I encounter is extremely nice and willing to help.

I'm very impressed with the vehicle capabilities and the detail oriented, friendly staff of Don Franklin.

Efficiency

I am always greeted immediately with a smile. It only takes moments to check in at the desk and then I only have a short wait until I'm on the road again. What's not to like? I've never had a problem with anything and my service is always fast and well executed. Thanks.

Very friendly professional and knowledge and on time with appointments let you know if anything else needs to be taken. Care of on your vehicle when. You check out. Give you estimate time of work to be done Thank you

This is my 3rd Rogue!

Service

Friendly excellent service

Good work and good service

Honesty.

Scheduling is easy and service is quick!

easy to make appointment not too far out. preventive work done in reasonable amount of time.

They are very courteous and knowledgeable. I always get an appointment when I need it and get my service in a timely manner.

They take reservations. Always on time. Fast & efficient service. Friendly staff.

I like that you can make appointments for scheduled services and that you have WiFi in the waiting area so I can still work while I am waiting. Service is always performed as asked in a timely manner and at a reasonable price. Service associate strives to keep me informed about the status of my vehicle and lets me know if there is anything urgent that needs to be repaired.

Friendly service

Bob Glass is a nice guy, service department people are nice too, even though they could do a little better on their PM inspections

Staff is always friendly and open to questions

Our brakes when out while on vacation in Kentucky. Unlike a couple of other dealerships in the area who could not fix our brakes in a timely manner, Don Franklin Auto was. They were able to quickly, professionally and with a smile get us back on the road in less than 24 hours and head back to Virginia safely - now that's service. Thank you.

Very friendly, very knowledgeable! We purchased a 2022 Altima on August 15th, we worked with Jennifer Belcher, she made it a great experience, they did what they said and now we’re looking for a new Rogue, we will definitely go there to get it when our color comes in! 5 Star experience!!

I left a message after I left to talk to the service guy that checked me out about tires. Still waiting for return call.

The customer service is great. I had my Nissan serviced when I first arrived from California. Everybody was helpful and the person at the counter was able to find my information on the system. I was/am very happy on how easy it was and the way I was treated.

I recently bought a new car from Don Franklin.
My car will be serviced at Don Franklin and nowhere else.

Generally trustworthy service and people, don’t feel like I’m getting scammed.