- Phone: (859) 263-5020
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Customer Testimonials
You are prompt to respond to my auto concerns, your team is polite, friendly, and communicative. Most importantly, your services are proficient and you use quality products. I have been a customer for years and I plan to continue being a satisfied customer for the future.
Everything in my experience has been friendly, efficient, and fair from every aspect.
Tanner is so friendly and willing to help. He makes his customers feel at home!!
Just like the service
good service when I get my oil changed.
Always there when I need you.
Service department is great!!
The vehicle (Rogue) that I purchased from Don Franklin remains in outstanding condition, continues unrivaled reliablity and in general; a great car ! I believe this is due, in no small way, thanks to excellent Don Franklin service as coordinated by Service Manager Jennifer Dailey. I appreciate that she explains services and options in terms that I easily understand as well as her observations and advice.
Service dates are always scheduled to meet my needs, Jennifer is always ready when I arrive, my wait time is minimal and communications as to status is superb. I appreciate my car is returned washed nad costs for service seem reasonable.
Sharing my name publicaly as First name removed T. (or RT) is acceptable. Please do not use my full last name.
Fast professional service and courteous staff.
Easy to schedule an appointment that fit my schedule
They get the job done!
Everyone is super nice and don't make you feel stupid
Previous Sentra had great gas mileage and very few problems
I was treated very well. The customer service is excellent. Tanner was very friendly and treat me with kindness.
Services were great. However the wheels on the new car were still very dirty upon getting it home! (No big deal rubbing alcohol got the sticker residue of no problem!) thanks so much!
The service was super friendly and patient.
Service department is fast and dependable.
Friendly staff, made me want to buy a car from them.
It is always quick and easy to get my vehicle serviced and repaired at Don Franklins.
I like the friendliness and thoroughness of the service department.
Everyone is very friendly and respectful.
The service was quick. Everyone was helpful and courteous.
Both the sales and service department have always been very courteous and professional and treated me with the utmost respect. I bought a Nissan Altima 2013 from your company. For the most part it has been excellent. But I am just satisfied with the headlights they're very very dim and I've almost had several accidents because I couldn't see. And I brought it in to the service department for recall but they tested it and told me that there was nothing wrong with the headlights and that they could not replace them. So I was disappointed about that but otherwise things are great and I would recommend you guys. Thank you
Quick and reliable service, professional, friendly staff, reasonably priced.
Great service good people
Speedy service
Service was quick (done faster than promised) and done right. We depend on our Rogue for a lot of miles and it’s well cared for.
I had a recall on headlights for my Nissan, I had it checked easily and they called me when the parts were in. I was in and out in a few hours. The process was very quick and easy.
Jennifer is the BEST!
Quick and to the point, One thing I could recommend and this is out of some peoples control but doing one more look over of the car before sending it out with the customer I had to re-detail the outside of the car due to sticky substance left behind on the wheels on the back half! No biggie! thanks a bunch!