- Phone: (859) 263-5020
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Customer Testimonials
MJ and Walt were so nice and they explained everything to me well. They made sure I was comfortable and I had a great experience!
Good customer service, not pushy
As usual, prompt and efficient.
Everyone in the shop is very nice and explains everything about what is being done.
I feel like you all do a good job and do the job in a timely manner
Kanon was great to work with. He was patient while I made up my mind was very kind.
Rhonda taking appointments over the phone is very helpful.
Service
Very Professional, Could use a TV in the Customer Lounge.
Oil change on a cold/raw January morning, but in/out even somewhat faster than originally guesstimated.
The service is great. The staff is competent and friendly.
Everyone was great!
Everyone was very knowledgeable and professional. They were able to get my car in and serviced within a reasonable amount of time.
The people were beyond the threshold of excellence
In your sales department MJ and John met our expectations and exceeded our needs by measurement of any metric . A truly wonderful
Sales experience !
Took my vehicle for a 25K service and was in and out in a very reasonable time.
Trustworthy, helpful, and reliable -- I love the no b.s. approach
The salesman who's helping us is doing his very best in the times of no stock
Easy to deal with. I found exactly what I was looking for. I highly recommend Ray Harrison! He was wonderful!
Friendly service
MJ and Walt were so sweet and helpful!
Straight to the point sales, do not try to push you into anything.
Bob Glass and the service team are exceptionally good and nice
So far it’s been fast conviemant and friendly
Service associates are so friendly and willing to help!
All good.
Great customer service and professionalism without any pressure. Buying process was extremely efficient and was finished and driving off the lot in my new car in less than 3 hours!
Excellent customer service! I drive from Northern Kentucky just to have my car serviced at Don Franklin! Easy to schedule service on line, guys in the shop are always helpful. This is a little thing but they always hold the door for me when I go into and out of the waiting area! Good guys!
Efficient, friendly, quick in and out, knowledgeable.
we have been both car buyers and service users for many years. there is everything to like, except the occasional parts pricing, but that has been the normal for genuine parts at dealers forever. Ron A. was our service manager and handled our repair very competently and followed up with us to make sure all was acceptable. Bob
The staff got me in early at 730 am for my oil change. Everyone I came in contact with was nice to me. The tech who checked me in, Jennifer, even moved a car that accidentally blocked me in as I was leaving. Great staff!