Customer Testimonials

I was treated wonderful and just. Customer service was so awesom

on time and efficient

Helpful employees to get work done correctly and quickly. Friendly employees are easier to work with! Gladly suggest to all my friends.

Jennifer and the sales department are great. Along with Bob Glass who my car was purchased from. I will not go anywhere else.

The service department was superior and the service personnel was excellent !!

I like getting my truck serviced at one place to keep my warranty in effect, and to keep it properly maintained, and everyone I’ve had contact with has been very nice and helpful

On timec

Very good customer service and friendly people

Dependable and inexpensive

Best ever

The service is fast and efficient!

Excellent and quick service. Employees are extremely nice and helpful.

You are very well organized and on time to provide your service.

Staff

Both the Don Franklin Nissan in Lexington and the Ford dealership in London are always very helpful, courteous and efficient. They treat me with kindness and respect and make me feel like my vehicle(s) is important to them.

Thank you so much. I will be coming back when I need another car. Kia wasn’t a good company for me. Have a blessed day

Excellent service

Excellent service!

Friendly and trustworthy service that I felt comfortable with .

Efficient and fast. Derek, with whom I dealt, kept me updated and was polite and kind.

The desk attendant is very informative about your vehicle and about what needs to be done to your vehicle

Great customer communication

I was happy that no one in sales or service high pressured me to buy anything. The representative simply recommended products. I agreed that the need is legitimate. I am a little disappointed with the Nissan corporation. I love my Altima however there are issues with the headlights. There are many articles online about how defective the Nissan headlights are. It is very difficult to see at night & a potential safety issue. I may have to replace the headlight assembly at my expense. I feel as though the company should issue a recall/service bulletin to correct shortcomings. Thank You.

Great customer service!

I was greeted very nicely, talked to Jennifer and was in charge of my vehicle problem. She kept me informed and I felt very comfortable in the waiting room. Vehicle done quickly and working ok.

Best there is!

We can't say enough good things about Ron, Nissan Corporation and our recent service.
Our college daughter, who also has a job off campus where she needs a car, had BAD transmission issues.
Ron and Nissan took excellent care of us. Although the five year transmission warranty expired FIVE DAYS before we took the car in, Ron and NIssan took care of it and covered the $4200 cost of the new transmission. (The car only had 28,000 miles on it and is like new)

We are very grateful and appreciative. We will definitely tell this story to everyone we know and will be purchasing another Nissan in the future.

Special thanks to Ron, for dealing with our daughter, and with us long distance.

Linda and Casey Younkin

I enjoyed the staff at Don Franklin. Everyone is very kind and keeps you informed on the amount of time you are to be waiting for your vehicle.

Brian Abner of Somerset Kia was fantastic. We are repeat customers because of his honest and genuine approach with us.

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