Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 24, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great Service Advisors

Report a concern   December 23, 2025 — Rated 9 out of 10 by D.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was very helpful and friendly,service was done quicker than estimated .

Report a concern   December 23, 2025 — Rated 10 out of 10 by Janet Robertson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesman MJ was very helpful

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and helpful salesmen!

Report a concern   December 23, 2025 — Rated 10 out of 10 by L.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and professional, great waiting area

Report a concern   December 23, 2025 — Rated 10 out of 10 by H.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Consistent and helpful staff.
With your personal attention, who needs AI

Report a concern   December 23, 2025 — Rated 9 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Explained diagnostic process well. No pressure to take on a costly project that day.?

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good vehicle and very friendly service. Could go to Frankfort but I like it here.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Raymond Carter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have used this product for years and have confidence in the performance.
The service is professional and friendly without being high pressure. I found the salesman, personable and knowledgeable.. There were not surprises and I like that.

Report a concern   December 22, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliable vehicle.

Service staff are friendly and always do best to get in and out promptly.

Report a concern   December 22, 2025 — Rated 10 out of 10 by E.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great service and nice selection of cars

Report a concern   December 22, 2025 — Rated 10 out of 10 by Haven Graves Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We have always had a great experience.

Report a concern   December 21, 2025 — Rated 10 out of 10 by Kamila Johnson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The Staff is awesome!

Report a concern   December 20, 2025 — Rated 10 out of 10 by Brian Kinney Don Franklin Lexington Nissan - Service
What do you like about our products and services?

THEY DO TIMELY WORK AND EXCELLENT WORK

Report a concern   December 20, 2025 — Rated 10 out of 10 by B.Y. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You do a wonderful job taking care of my car thanks 😊

Report a concern   December 20, 2025 — Rated 10 out of 10 by K.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely, knowledgeable, helpful staff.

Report a concern   December 20, 2025 — Rated 10 out of 10 by Keith Conley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Enjoy the discounts for the oil change. Your prices are very competitive to the Richmond prices always friendly, staff and very knowledgeable.

Report a concern   December 20, 2025 — Rated 9 out of 10 by F.C.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good experience overall.

Report a concern   December 20, 2025 — Rated 10 out of 10 by W.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Best car buying experience ever!

Report a concern   December 19, 2025 — Rated 9 out of 10 by Charles Harrison Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Appointment time was on time; service person was knowledgeable and no sales pressure to have other work performed; good cause and effect recommendations and a super deal on the oil change.

Ps Coffee was good too! Looked at the used trucks but didn’t see price anywhere in the truck?

Report a concern   December 19, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and friendly. Comfortable attractive waiting area.

Report a concern   December 19, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You have some great people working for you

Report a concern   December 19, 2025 — Rated 10 out of 10 by Adolph Mayangi Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Your job is Great

Report a concern   December 18, 2025 — Rated 10 out of 10 by P.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They researched my low tire pressure & found a nail had penetrated too far to repair it. They put on a new tire.

Report a concern   December 17, 2025 — Rated 10 out of 10 by Lance Delong Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Personalized care!

Report a concern   December 17, 2025 — Rated 10 out of 10 by Lisa Wahking Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The associates that work there are top of the line! They are very good at there positions. They are friendly and professional. I want to recognize Josiah. He is a great Service Manager. He kept me posted on whst was

Report a concern   December 17, 2025 — Rated 9 out of 10 by G.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff is always friendly and courteous. About the only thing that could be improved is the attention to the little things. For example, last time I visited, the battery in my keychain was notifying me that the battery was low. Rather than just changing the battery and letting me know it had been changed, the key was returned to me and upon entry to the automobile, the first notice that popped up was a "battery low" message. I went back inside, and the attendant replaced it immediately for me while being extremely nice about it. It just would have been better if someone had caught it before I did. That's all I'm saying. Overall, I appreciate everything else about the services I receive. I also love the new waiting area where I can get work done if needed.

Thanks.

Report a concern   December 16, 2025 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

PROFESSIONAL SERVIVE

Report a concern   December 15, 2025 — Rated 10 out of 10 by M.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ya'll did your job

Report a concern   December 13, 2025 — Rated 10 out of 10 by Bob Johnson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I arrived early and was greeted professionally. The team jumped right on my service request. Jennifer Dailey was extremely professional and helpful. You should be careful to take good care of her and not let her get away; she's an excellent representative of your organization.

I chose to wait on-site while the work was done and was particularly impressed by the facilities: bright, clean, spacious, and comfortable.


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