Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 15, 2025 — Rated 10 out of 10 by M.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ya'll did your job

Report a concern   December 13, 2025 — Rated 10 out of 10 by Bob Johnson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I arrived early and was greeted professionally. The team jumped right on my service request. Jennifer Dailey was extremely professional and helpful. You should be careful to take good care of her and not let her get away; she's an excellent representative of your organization.

I chose to wait on-site while the work was done and was particularly impressed by the facilities: bright, clean, spacious, and comfortable.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Gregory Shortridge Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Wow, a nice new facility is awesome. Plenty of seating, charging stations and refreshments while you wait for service. The staff is top notch. Thanks

Report a concern   December 12, 2025 — Rated 10 out of 10 by Mary Scott Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Honestly I like your service person Jennifer—very customer service oriented I ve brought my car in and she’s helped me the last couple of times

Report a concern   December 12, 2025 — Rated 10 out of 10 by Richard Anderson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Parts are in stock and the work is always professional.

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability

Report a concern   December 11, 2025 — Rated 10 out of 10 by S.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nothing.

Report a concern   December 11, 2025 — Rated 10 out of 10 by G.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great people, great service

Report a concern   December 11, 2025 — Rated 10 out of 10 by Taylor Stalion Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was very helpful

Report a concern   December 11, 2025 — Rated 9 out of 10 by Rae Coleman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I trust that the work will be done correctly and I have no complaints after utilizing the service department for over 9 years.

Report a concern   December 11, 2025 — Rated 10 out of 10 by H.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Good service nice friendly people

Report a concern   December 11, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Daryl Bond is great to work with. Very knowledgeable. Plus selection and warranty is hard to beat.

Report a concern   December 10, 2025 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department people are very helpful and trustworthy.

Report a concern   December 10, 2025 — Rated 9 out of 10 by Theresa Parker Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The salesman was helpful & understanding

Report a concern   December 10, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Best people to work with. Very professional

Report a concern   December 10, 2025 — Rated 10 out of 10 by Jeanetta Powell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always kind, informative and on time for appointments.

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always friendly & accommodating

Jennifer Dailey is always the best to work with…
She did not handle our work this time she has been exceptional
previously. The young an we had this week was very good too,
sorry, I don’t remember his name.

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Customer service

Report a concern   December 10, 2025 — Rated 10 out of 10 by W.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I have been driving Nissans for the past 20 years. I drove a Morano for 10 and then a Rogue for 10. I just purchased the Nissan Rogue Rock Creek. I love it! The Nissans are so dependable and easy to drive. I feel very safe in them. Service has always been top notch. Easy to make appointments and the work is always done to my specifications.

Report a concern   December 10, 2025 — Rated 10 out of 10 by J.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I appreciate the good service!

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Large selection and Stan was super courteous and helpful.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Brenda Ross Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nice and friendly service and helpful information that was needed.

Report a concern   December 9, 2025 — Rated 10 out of 10 by I.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Clean facility, courteous service, man prompt service

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your employees are what makes the product and service! Would not go anywhere else for my vehicle services

Report a concern   December 9, 2025 — Rated 10 out of 10 by S.G.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very wonderful service.

Report a concern   December 9, 2025 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like working with other women.

Report a concern   December 9, 2025 — Rated 10 out of 10 by J.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Get you in quick for service very nice . Get a call the next day making sure everything was ok

Report a concern   December 9, 2025 — Rated 10 out of 10 by Marilyn Naylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people

Report a concern   December 9, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Selection of quality new and used vehicles . Sales, finance and management staff was very willing to work to get us in to a great vehicle at a price and payment we was comfortable with. MJ Carpenter was very accommodating in our vehicle search.

Report a concern   December 9, 2025 — Rated 10 out of 10 by E.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We have a Kicks 2020 and it’s simply been 1 of the best cars we have ever had and your service STANDS OUT ALONE AND AWESOME We are just looking forward to buying another car or van soon thank you very much for everything 👍


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