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Customer Testimonials
Quick service and very friendly people and comfortable waiting area
Always service with a smile! Love the new building and the process.
Loved having a free oil change +2. The guys were great, Nice and informative
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Jennifer in service always makes sure that the auto is taken care of and stays current with the service schedule.
Ease in making an appointment, short wait for my car, communication while I’m waiting and follow up.
Knowledgeable service representatives and timely service
My car has lasted me and I loved it since I gotten it from you all.
The way you will negotiate. I had about 10-12 boxing matches with the sales rep Conner and we both came out happy. I love the way you handled everything, you just drive off in a vehicle and everything is taken care of. It was so wonderful to do business with you. Your salesmen were absolutely awesome! I will be back as soon as I can to purchase another vehicle. Thank you, Ronda and Grace Lee
Your sales agent Jill Caterpillar was a 10.0 level salesperson. We didn’t even intend to buy our car down here in Kentucky. Our primary residence is up in the Cincinnati area and we are 2 miles from a different Nissan dealer. The showroom, the noise, the pushiness of that dealership were overwhelming. Jill, however, was a perfect blend of helpful, prepared, accommodating, and upbeat. She showed high interest in us and our goals and was completely flexible when my wife changed her mind a couple times. I’m sure we wouldn’t have bought the car if it weren’t for Jill. Additionally, Walt was helpful and interceded on our behalf when it came time for trying to get a decent price. I will say, your prices were higher than other options we had for the same or similar car, at the dealership near our home. Unfortunately, the process of buying a car is completely painful – taking over seven hours of our weekend. While I was still looking for a little reduction in pricing,Walt eventually got close enough and I had to get out of the showroom. Is this every car dealers strategy? drive the people out of their mind by how long things take until they finally concede? Not a good way to do it but we got a great car with a great sales person, at a price that was fairly close.
Friendly staff and attentive
Your staff was top notch.
The service and warranty you offer is hard to beat.
I highly recommend anyone to come to Don Franklin if you need a car.
easy to get a appointment.
I'm really impressed with the level of service I received. The team was friendly, knowledgeable, and efficient in fixing my car. I appreciate the transparency and communication throughout the process. Overall, I'm very satisfied with the experience
- Good reception
- associates friendly and courteous
- building clean and organized.
- quick service.
Same day service with an appointment
The car is fantastic 2025 Rogue. Service has been wonderful
Great courteous and efficient service reps. The prices are within reason and I like the rewards program so that I can apply those to any repair needs I have. Today I’d like to commend Josiah in service and Walter Ealey as a sales manager. They were both very attentive today.
Always have had great service with Jennifer in express. Due to recall issue had to use someone else and no problems except was hoping engine recall issue could be more informative. Didn’t see anything on service record of finding or looking for bearing shavings in oil during service. Have concerns with this recall and May just go ahead and trade in Rogue for piece of mind.
I am on my sixth lease of Altimas, so that should express how much I love this product. Altimas are easy to drive and maintain. Don Franklin is a great company to do business with.
Very friendly and know what they are doing. Not too long of a wait.
Always friendly and quick.
Friendly, clean, get in and out
Chris is always helpful and attentive. I know I can trust the team to take care of my truck
OEM parts and friendly staff
Cordarius and Marcus were absolutely wonderful and if we're ever in the car market we'd return to you all again. Thank you so much for making this one of the best car buying experience.
Friendly and professional. Excellent service. I would highly recommend them.
Fast and professional.
Everyone is so nice and professional. Always quick and efficient.
Everyone is so friendly and welcoming. They work hard and get things done.
On time, let you know what the cost will be ahead of time, and friendly.