Customer Testimonials
You knew what to do in fixing my fuse box.
Then oil change and tire rotation done by appointment on a Saturday while I waited!
Good work
Great service
This is the 3rd vehicle I have purchased from Don Franklin Auto group in 4 years. The sales team has been phenomenal in making the car buying experience pleasurable. Cordarius and the rest of the Don Franklin Lexington staff were great to work with.
Professional and friendly. Also very detailed oriented!
Immediate care and attention. James was a tremendous help.
Well, I bought a Cadillac so I can't really say anything about the product or service since Don Franklin isn't a Cadillac dealer. The back hatch needed to be reprogramed and should have been done while the car was on the lot or before I left with the car. Took a little over a week to get the appointment to get it fixed. ( had to call twice to get the appt.) then it only took 15 minutes to reset. No owners manual was in the car and the salesman said If I needed to figure out all the bells and whistles I could watch YouTube! I found that odd. When have been nice if he offered to get one for the car. especially for the price I paid for the car. Its supposed to have a net for the back to hold groceries or etc. He was gonna get ones of those but haven't heard anything about that. Salesman and service department lady I talked to was very nice.
The service group realizes that if they don’t provide superior customer service, the customer will go elsewhere. I’ve always been treated like my business matters to them.
I love my SUV and the service staff are friendly and keep you informed of progress. The sales folks do not pressure you.
Plus I like the cars they sell
I appreciate the professionalism and quickness of service.
I like my Buick Encore. Looking forward to have it for a long time. Keeping maintenance done and bringing to dealership gets the best results with the oil changes & ect. Thanks to the staff for always being there keep up the good work
Timely service from a positive team!
Always professional and if by a small chance something was amiss, always taken care of in a timely fashion and fairly!
Finding the problem for a check engine light on, service scheduling and speed of part being received was taken care of perfectly. Also great when the particular part and labor was covered under warranty.
Stephen Johnson and Cat were amazing. We will refer everyone that we know in the market to them. Amazing experience!!
Great services
Catalina was the best sales person I ever did business with. I have owned 25 or so cars and trucks and like to trade a lot this was by far the best experience ever. I thought no way this will be possible and her response was challange excepted. She found discounts I never knew were a thing. I will never by another vehicle from anyone else you have a customer for life.
Prompt, courteous and high quality.
Very helpful workers.
Service center is courteous and prompt.
The GMC Service Techs consistently display a professional no-nonsense can-do attitude at Don Franklin.
good service
Everything was good
Professionalism, courteous, and knowledgeable staff! Especially Ben Rollins!!!! He was a pleasure to work with and look forward to future opportunities to purchase from him
Rick Adams
Friendly, helpful employees.
Location close to my home.
Good service and maintenance on my car.
Nice and honestly to the customer with this experience I have had
The employees are friendly and helpful
Such an easy process to get signed up!
Customer service is top-notch.
Kelvin was awesome to deal with, no pressure, hit my price point. Andre ran me through the features of the car and was outstanding!
Fair pricing Great Staff Great Communication.
they have performed service work on time. The staff are knowledgeable and friendly .
Ease of appointments,, good work, great prices and most all employees are great!