Customer Testimonials
The staff is so friendly!!! And it never takes long.
Handled my warranty eligible repair seemlessly.
Good service and always courteous.
Friendly employees and fast service.
Efficient and courteous service.
I like the service department. They are always very helpful and friendly.
James went above and beyond on my first service appointment for my new truck. He took care of a minor issue that arouse related to my new truck that was covered by warranty. This typically is not a fast process. He made it fast and showed he truly cared about my experience in the service department.
Steve and Catarina took me to the service department and expressed my concerns regarding the issue which was very professional and kind. This dealer has me for the rest of my life. I have purchased a few trucks from them and it just keeps getting better.
Huge thank you to everyone that I have encountered.
Salesman very knowledgeable about the product he’s selling along with a strong knowledge base about the electronics in the truck. I am very impressed with my salesman.
Accommodated my appointment request.
On time for service appointment.
Courteous and helpful at check in.
Service completed in a timely manner.
Service was efficient and timely. Service advisors explained work clearly.
Had a very good experience with don franklin found the truck I wanted made the deal out on the road in 2 hrs very efficient
The buying experience is far above any I’ve encountered. There was no bs straight to the point and got it done. The service department is amazing. Service is performed in the time they tell you. Keep up the good work.
You are on time, done quickly, and do a good job.
Our service experience was what we have come to expect from your service department…..excellent in all regards. Keep up the good work! One suggestion: better signage on how to get to the service door while all the construction is going on.
Always bee a General Motors family
I had 2 recalls on my Buick, and even though it was Christmas week, they were able to get everything handled. Dave was great at letting me know when it was done
Quality vehicle and great serviced.
Great service so far
Very knowledgeable about the car you are buying and helpful with setting up all your features.
This is my 7th purchased or lease from this dealership.
Very satisfied.
Excellent experience?
Fast and friendly service
Very nice and knowledgeable staff
They care for you
Don Franklin was extremely resourceful and helpful with all of my servicing needs! I will forever be a Don Franklin customer with service as well when I buy new trucks! Thank you all!
I like my Acadia and the service
Great service as usual. Kaci is top notch.
Great buying experience and for the most part 5,000 mile service visits have been pretty good for the most part.
Professional& helpful in returning GMC Canyon with 1900 miles that GM could not find parts for radio. Waited over month, no parts, traded it in for Nissan. Andre& Eric most helpful,
Knowing my 2011 GMC Seirra truck is being serviced at Don Franklin always gives me peace of mind. Having certified GM parts installed by head mechanic (Anthony), knowing it is receiving the best service possible by the best mechanic in the state. The confidence in (Kaci) addressing my concerns and (Lynn) making sure I am receiving quality parts, with (Lesa's) supervision over all divisions I can rest assured my truck will stay running like new keeping my family safe though the holidays and beyond. Everyone I have mentioned goes out of their way to make sure that the customers that bring their vehicles to Don Franklin will bring their vehicle back, even if they move to the other side of the state. Don Franklin should do everything possible to keep these employees, they have helped make Don Franklin dealership and service #1 in the state, if not in the United States. We wish them all a very Merry Christmas. Thank you, The Kings
I love that Kat always is nice and caring and she wants you to be happy when you leave. The finance company always tries to work with you, this is the second vehicle I have purchased and I am always so happy. I appreciate gmc so much and kat she is amazing