Customer Testimonials
The good folks who helped me get into my new ride and down the road. They were awesome. Catarina was a joy to work with.
Your consistency
People are nice, and understanding. I really love my car.
Service & Sales were good. Oil change and software update as well as tire rotation and replacement of wheel locks.
Great communication.
The service was did on phone as I live 3 hrs away but they been very nice and helpful
Staff is friendly and helpful. Quick to respond to issues and get scheduled.
Service Dept was helpful and knowledgeable
I keep coming back for the quality products and service.
Good and quick service
I liked the professionalism the most...
The product is excellent an the service was great..
It look an drove better than other cars an the service was excellent
Salesman was great.
Catrina is excellent!
Reliable and quick
First off I’ve had only maintenance services and not any repair services. So I can only comment that the techs are very knowledgeable and helpful. I also appreciate their checklist and recommendations which is essential for any automotive services.
Don Franklin Lexington dealership is going through a major physical plant transformation. I look forward to its completion as do their employees. Two new buildings are up and running but I’m waiting for my Buick/GMC to be finished.
Service is always great service people always friendly and helpful.
People are friendly and responsive. Service was done in a timely manner.
Great diagnosis, felt welcomed and appreciated
Service department was on time and efficient with my service. David Collins did a great job communicating with me, and getting me checked in and out during my visit.
Everything
Extremely professional and courteous people
Friendly, efficient, accommodating and through.
Our salesman Marc Franco was incredibly knowledgeable and extremely accommodating as well as committed to making sure we got the very best service. He came in the next day even though he was scheduled off, to make sure we got trained on all our vehicle could do and how to utilize it.
Ten stars for Marc and for his sales manager!
Respectful, very friendly , nice clean comfortable waiting room.
Very friendly, answered additional concerns I had and my appt was on time and didn’t have to wait
I have always gotten outstanding customer service at the GMC service center. Communicate with me on any concerns in regards to my vehicle. I took my GMC Acadia in to find out where water was coming from that kept getting in my car when it rained. The technician Billy went above and beyond and solved the problem. Him and Dawn communicated with each other and kept me informed at all times. Dawn was always professional, knowledgeable and gave exceptional customer service. I hope to trade my Acadia in for a newer model and will continue taking my GMC to the Richmond road location.
Marc Franco is very friendly and knowledgeable. I appreciate his low-key approach.
The estimated costs of repairs concerning parts and labor are known upfront so a customer can determine what course of action he or she may want to take. So no big surprises when the work is completed.