Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 11, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great new facility and service didn’t take long.

Report a concern   October 11, 2026 — Rated 10 out of 10 by Steven Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly courteous informed and no pressure.

Report a concern   October 10, 2026 — Rated 10 out of 10 by L.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Knowledgeable

Report a concern   October 10, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department is superior for customer service. Service center techs work with diligently to provide best outcomes. Alexis is a terrific service advisor.

Report a concern   October 10, 2026 — Rated 10 out of 10 by Dayani Reyes Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quedé encantada con el servicio en general una magnífica atención al cliente una profesionalidad excelente y una rapidez y calidad en el trabajo invaluable quede más q complacida por el personal q me atendió y mi recomendación es 100 de 100 muchísimas felicidades mis respetos y mi eterno agradecimiento

Report a concern   October 10, 2026 — Rated 10 out of 10 by Steven Rehm Don Franklin Lexington GM Service Department
What do you like about our products and services?

Products (Santa Fe) is excellent for us. We love the room, the ride, and the high MPG. The service department was extremely professional and quick on our last scheduled service. The sales rep who sold us the vehicle even stopped by to make sure we were being taken care of. That was really appreciated and we were surprised since the purchase was 6 months ago. For all purposes, we were taken care of like family - and that is why we won’t shop for cars anywhere else. Thank you

Report a concern   October 10, 2026 — Rated 10 out of 10 by Steven Frantz Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You make the process of purchasing a new car easy.

Catarina was a pleasure to work with.

Report a concern   October 10, 2026 — Rated 9 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman

Report a concern   October 9, 2026 — Rated 10 out of 10 by Marla Creasman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service and service members!!!

Report a concern   October 7, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Waiting on service to be done is sometimes not too pleasant - Don Franklin Hyundai service has a really nice area for customers to wait, it's clean, not noisy, spacious. They kept me informed, gave service options and price breakdowns. Plus it's close to my home. I'll definitely bring my car back for service!

Report a concern   October 7, 2026 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Helpful and usually quick

Report a concern   October 5, 2026 — Rated 10 out of 10 by Lindsey Noll Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very fast, friendly and great service.

Report a concern   October 5, 2026 — Rated 10 out of 10 by Sandra Hipsher Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have always had the best customer service experience

Report a concern   October 3, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It’s easy to schedule service and is done in a timely manner

Report a concern   October 2, 2026 — Rated 10 out of 10 by L.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that I can trust them to take care of my car and keep it running for me

Report a concern   October 2, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Value for the money

Report a concern   October 2, 2026 — Rated 10 out of 10 by Kenneth Barras Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great price, excellent service. Genesis customer for life.

Report a concern   October 2, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timely

Report a concern   October 1, 2026 — Rated 10 out of 10 by Connie Taulbee Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always efficient & professional in getting things taken care of

Report a concern   October 1, 2026 — Rated 10 out of 10 by Paul Rader Don Franklin Lexington GM Service Department
What do you like about our products and services?

No waiting and friendly service.

Report a concern   October 1, 2026 — Rated 10 out of 10 by James Begley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice, friendly people from sales through service. I've always gotten good deals, never feel pressured or like anything shady is going on.

Report a concern   September 30, 2026 — Rated 10 out of 10 by E.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Sevice

Report a concern   September 30, 2026 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

All the associates are very personal and helpful. The service was able to work us into the schedule last
Minute and worked quicker than they quoted me time wise

Report a concern   September 30, 2026 — Rated 10 out of 10 by M.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

It is great

Report a concern   September 30, 2026 — Rated 10 out of 10 by Alexander Albert Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent on products and services

Report a concern   September 30, 2026 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre Ables is an exceptional sales person he went above and beyond to help me acquire this truck. Thank you very much Name removed

Report a concern   September 29, 2026 — Rated 10 out of 10 by Timothy Bentley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very fast purchase a new vehicle , it only took 3 yrs and I was leaving.

Report a concern   September 28, 2026 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Wayne is my sales person and has been very good on each and everything that he said

Report a concern   September 28, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ease

Report a concern   September 28, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Seevice was great


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