Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 30, 2025 — Rated 10 out of 10 by Margeret Fortner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department

Report a concern   October 26, 2025 — Rated 10 out of 10 by S.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oil changes are done in a timely manner, repair work has been done to my satisfaction with my vehicle. Service personnel are always polite and courteous.

Report a concern   October 25, 2025 — Rated 10 out of 10 by Wendell Espy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your Representatives have been Professional and consistent in their daily efforts to assist customers.

Report a concern   October 25, 2025 — Rated 10 out of 10 by O.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

First time for me. The service team was professional, kind and friendly. I’ll go back.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service

Report a concern   October 24, 2025 — Rated 10 out of 10 by Laura Janke Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Amazing customer service

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The waiting area was wonderful. The staff was delightful. Work completed on time.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Richard Bowen Don Franklin Lexington GM Service Department
What do you like about our products and services?

I put y’all Number 1 on my book .

Report a concern   October 23, 2025 — Rated 10 out of 10 by Joey Howard Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve Johnson and Andre absolutely the best. They give you all the information you need and help You understand things that you don’t about the unit of purchase. I will definitely be purchasing future cars with them.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Matthew Bowen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very helpful staff

Report a concern   October 23, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

NA

Report a concern   October 23, 2025 — Rated 10 out of 10 by Sandy Laster Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kindness shown by the employees

Report a concern   October 20, 2025 — Rated 10 out of 10 by Troy Stinson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Jill was excellent with our purchase

Report a concern   October 20, 2025 — Rated 9 out of 10 by F.C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I liked dealing with Marc Franco. Space was also attractive

Report a concern   October 20, 2025 — Rated 10 out of 10 by W.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My HD2500 Denali was in need of an oil change, however when I called to schedule an appointment, I was told it would be next week...

I remembered a service tech, by the name of Gabriel & I asked to speak with him. When I did and was able to explain my situation to him, he worked the next day to "work" me in and I was able to get my truck serviced. No Problem, No Hassel... Thank you, Thank you, Thank you!

This is how a "Service Department" keeps customers "Comming Last name removed" and buying new cars/Trucks! OUTSTANDING SERVICE! (ALL because of an individual listening and caring about a customer(s) need!) Gabriel deserves recognition for a job "Well Done"!

Report a concern   October 20, 2025 — Rated 10 out of 10 by Terry Johnson Don Franklin Lexington GM Service Department
What do you like about our products and services?

People are the best!

Report a concern   October 20, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I appreciate the services and professionalism of the representatives when I bring my vehicle in for servicing.

Report a concern   October 17, 2025 — Rated 10 out of 10 by V.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service and nice people!

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone was very nice and helpful.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Ryan McCord Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catalina was great to work with. Andre and Eric were also very helpful

Report a concern   October 15, 2025 — Rated 10 out of 10 by Marcia Wharton Chipley Don Franklin Lexington GM Service Department
What do you like about our products and services?

The ease of making the service appointment. Everyone is very nice and helpful. The service was done pretty quickly.

Report a concern   October 11, 2025 — Rated 10 out of 10 by Ronald Shearer Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendle staff and very efficient. Great place to do business.

Report a concern   October 9, 2025 — Rated 9 out of 10 by Jordan Palmer Don Franklin Lexington GM Service Department
What do you like about our products and services?

As a doctor I don’t have a loaner so I had to Uber. Additionally, the person responsible for loaners didn’t even have the courtesy, or maybe it’s the intelligence to return my call. Very unprofessional.

Report a concern   October 7, 2025 — Rated 10 out of 10 by Christopher Williams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very professional and low pressure sales team. Genuinely curious and interested in helping you find the right fit for you not just the one on the lot.

Report a concern   October 3, 2025 — Rated 10 out of 10 by Kaye Prather Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom was amazing! He put my needs first when helping me my purchase.

Report a concern   September 29, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Speed

Report a concern   September 26, 2025 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great friendly service people. Easy to get your appointment.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Melvin Broaden Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love the professionalism of the service department and friendly environment you show towards the customers.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Billy Ball Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We love Katarina!

Report a concern   September 26, 2025 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service was friendly and fast. I like how the details about my vehicle were clear and concise. I feel like they are very informative about what was done during the visity.


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