Customer Testimonials
They slart on tomenand ate so friendly
Friendly and attentive. Katerina has been a jewel
I’ve always had an amazing experience working with Don Franklin. The service department does a great job, and they are very helpful about advising. My children all drive vehicles purchased at Don Franklin. I am very cautious about who I allow to work on my cars, and Don Franklin is my number one choice. I would rather pay more for a good value, but with Don Franklin you don’t have to pay more whether you are working with the sales team or the service team.
Thanks John Marshall
Great service
The staff were very friendly and the service for my recall took less than 30 mins to fix! Excellent service with a smile
Oil change took way too long
No pressure from the salesman. Ransom Griffey was great to work with. It was a smooth transition to purchase my Hyundai Santa Fe
Finally, got your service department to make a timely service appointment. Last few times I called, I was given an appointment 3 to 4 weeks later which was not reasonable as my vehicle needed immediate repairs. I had to take my vehicle to Ron Hatfield the last few times as I could get prompt assistance and not have to wait several weeks when my vehicle was inoperable. Certainly made an impression as to future purchase of a new vehicle from DF. Hopefully, the problems with getting prompt service appointments have been resolved. I prefer using DF for service, but your past scheduling appointments made it impossible.
I look forward to buying the truck Monday. Salesman was amazing and without a doubt, he had a huge impact on me making the decision to buy from that dealership.
We had a great experience.
Very timely service. Will continue to use DonFranklin for my service needs.
They were quick to get us an appointment and the wait time while the service was being completed was short.
The service department on Richmond Road in Lexington found a serious problem that had not been found by Somerset used car intake. The error was acknowledged and properly corrected. Kaci Valdez oversaw this issue quite professionally We very much appreciate her efforts on our behalf.
Work performed in a timely manner and the service writer was great.
Good
Quick and fast service. My appointment was at 8am and was out by 9am for a recall part that was installed.
Excellent service. Very knowledgeable. Always gets the problem fixed. The employees working in service are excellent also.
Good communication.
The salesperson are friendly and knowledgeable.
Great service!!
I like their honesty and willingness to work with your time.
Kaci Valdez was my customer service rep. She was very communicative and attentive to my needs. She always does a great job
They are dependable and on time and they take care of us
From Sales to Service every person i have come in contact with have been amazing! It has been an absolute joy to work with Don Franklin and would purchase again in a heart beat!
Dry polite and knowledgeable of services
Appreciate my experience! Thank you
Above and beyond service. Fixed the issue. Great people. Thanks again
Great service and communication
Quick & efficient
Customer service is outstanding.