Customer Testimonials
Customer service is excellent
Easy to deal with!
Ransom Griffey was friendly and helpful, though we never got to the point of negotiating a lease price on an Enclave. I would still like to know if it would be worth traveling from NJ to lease a vehicle in Kentucky
Qualified technicians. Friendly staff
Easy to deal with
I like that there is an app that I can check and see the progress on my vehicle. Everyone that I talked to was helpful, friendly and very accommodating.
The service writer was really helpful. You will have all my service work
I took my new Buick in for its initial filter and oil change. The waiting area was very nice and the wait time was around an hour.
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Service was fine
Easy to schedule service. Friendly and helpful. Work done in a timely fashion
Dawn was quick and kept me informed on my repairs
I highly recommend James Anderson the GM Manager at Don Franklin Auto Group in Lexington Kentucky for both their vehicles and overall service. The GM sales manager James Anderson kept me informed, and made sure I was pleased with my vehicle options and purchase. Another great aspect is his customer first approach. He took time to figure out a good budget for me and made sure I was comfortable during the process of everything.This was a nice and smooth process from start to finish.
They have good quality vehicles. Another reason I recommend them is financing support.Their team works with you to find financing support, They work with you to find options that fit your situation, which makes the experience more accessible and less overwhelming.
Overall if you’re looking for a dealership that is professional, helpful, and focused on customer satisfaction, Don Franklin Auto Group is a great choice.
Always quality work and friendly staff
I have bought two vehicles from Don Franklin and have never had a problem.Chad Givens is the best and one we have relied on. Getting our vehicles serviced has been quick and efficient.
Everyone was very nice, very knowledgeable, and very efficient. I don’t think you could ask for more.
Good products and great service! They go out of their way to fix your car! Thanks for servicing my car!
Quick service and very experienced ! Love how they keep you informed
Friendly staff
Andre in the sales department was very responsive and helpful.
I enjoyed working with John Micheal. He was as very helpful and professional.
This is my second Encore and I really loved my first one. I just needed a lift trunk and an armrest. I am enjoying the fact that this new vehicle has all the whistles and bells.
They are very efficient and quick.
Quick service, nice waiting area and friendly staff
Catarina Kirby is so professional and goes above and beyond to give you great service always!!
I love my 2026 Buick Encore GX!!
I was greeted warmly and with professionalism. Stan Standifer listened carefully to my “Must Haves” and “Wants”, then quickly honed in on the perfect fit for me.
I never felt pressured or “talked down to”; exactly the opposite. The whole shopping and buying experience were actually fun! What a surprise!
I was most Impressed with the thorough test drive I took. Stan made me feel comfortable, provided important information, and answered all my questions. I was very impressed with how the SUV handled and all the safety and tech features!
The product and service were A+ from start to finish!
I will definitely be sending my friends this way!
Our salesperson Catarina is the best. We have purchased several vehicles from her now and we are always amazed!
We own two GMC vehicles and have always had great results. Would like to see Don Franklin GMC in Corbin or London!
Very good service and courtesy was excellent, I will buy my next truck there as well.
Inventory
Could be more but you have some
Andre was amazing
Sales person was vary helpful and knowledgeable