Customer Testimonials
Service reps are always professional and get the job done quick.
Outstanding service.
The staff made the purchasing process easy. I was very satisfied with the professionalism and warmth with which we were treated.
Great customer service! Easy to work with and got us in fairly quick for our issue!
Jen has been very helpful and proactive in scheduling and searching for the problem with my vehicle
very good service
Fast and honest service
I was super impressed with how quickly I was able to get my car into the shop. They were incredibly friendly and had the car fixed in no time. James was very helpful and had me back on the road promptly.
Service did what they said they where going to do
Great customer service!
you used to have a lady that worked for you you messed upp and let her go my brother and i have bough 3 cars from her hope she goes somwhere else
Fast service---friendly people.
close to home easy to get into
Knowledge base
Nice people that always take care of me. Thank you.
Service was very fast at Bardstown. Jen was good to deal with.
They were able to get me in for same day service, which I appreciated
Very good service for my car. Everyone was very nice and efficient. Thank you!
Every time I come in, everyone is incredibly nice and helpful.
Seem like the services are priced right.
Very professional and accessible. We were pleased with the time it took to get our car worked on when needed.
Friendly staff, efficient work, and great prices.
I don’t take my vehicles anywhere else.
The customer service is great. Jen is always on top of things during my visits. It makes waiting for service easier when you know she is taking care of things .
I’ve always had good results with the service technicians as well.
Friendliness and helpfulness of employees. Don Franklin employees have helped me out more than once.
The staff at Franklin‘s is the friendliest of any car dealership I have ever dealt with. I am 81 years old and they treat me so well of course I love my Buick. I feel fortunate to only live a few miles away from your dealership. They are the best.
The Service Department was outstanding and very efficient! My Service Advisor, James, was outstanding! Look forward to bringing my SUV back in the future!!
It's very convenient to get an appointment and they always get you in and out.
Jena VanArsdale
Very easy and fast to purchase a vehicle from my salesman Brandon. Will definitely buy from don franklin again.
Working with our sales consultant, Stephen Tichenor, made our purchase experience at Don Franklin Auto a breeze.
We had purchased a 2023 Encore GX from Stephen last year, and when it came time to trade our 2019 Encore, the choice of whom to work with was an easy decision.
We love our 2024 Encore Avenir!