Customer Testimonials
Great communication and service!
Very friendly staff. Always make me feel welcome.
Reliable estimate, quick turnaround, very professional and friendly.
Everything
They got me in quick
Courteous and professional
Travis very helpful
Great
Customer service is top notch
They do what they say they will do. The service department know what the are doing. After eight years I do not have the first complaint.
Great service friendly staff.
Stephen Tichenor is a great salesman. Great to work with.
Very good customer service and quick service.
We had a great experience!
The customer service was excellent!
They take care of me on anything I need. Do great work and awesome customer service
I was a first-time customer at Don Franklin and I found they're service and the time it took to get the things I needed to have attention to was very good. The prices were reasonable and the people employed there were all very professional and thorough. I will have future service on my car done by Don Franklin.
You work with people and very nice
Service staff was very pleasant and knowledgeable about what needed to be taken care of.
Tommy Stearns at Don Franklin Auto in Columbia, KY was a pleasure doing business with. He provided a laid-back experience, no pressure and made this car purchase simple and fast. Tommy gave me all the information needed for me to purchase my Lincoln Aviator. Gave an excellent trade-in value on my trade-in, a very competitive price on my new car, and provided great personal service to me. Plus, i got to meet Tommy's dad while I was there and quickly found out who was running things at Don Franklin-Columbia. You all provide a great small town welcoming atmosphere at your dealership. Will do business again with you all. Thanks again Tommy!
Your service department is very good. Jena Vanarsdale is always very helpful getting me in as soon as possible. She also will call with any unforeseen issues and discuss options. The only problem I have is with my XT5 Cadillac. I thought I upgraded from my Nissan but I believe that might have been a mistake.
Nice, friendly people. Many reminders of upcoming appointments.
People where nice and ready to.
I had a wonderful experience at Don Franklin in bardstown ky. Stephen was amazing and very helpful. He found the exact car I wanted in less than an hour. I will return.
Service department is top notch, we didn't buy our Traverse from Franklin because one wasn't available but you all still treat us the same
The team at Don Franklin were excellent. It was a very easy no haggle process. Harley was my sales rep and I feel like we negotiated a great deal. He was extremely flexible. The next time I'm in the market I would definitely choose Don Franklin.
I am a repeat customer for a reason. Best deal ship experience for service purchasing parts or new vehicle purchase.
Got my car in and out in a reasonable amount of time.
I liked Harley. Probably the best car salesman I've worked with.
Very nice and get the job done.
I came in with a dead battery in my Honda Ridgeline. The desk clerk at Distill Inn had told me that your shop was my best bet for a proper fix. The lady at the service desk verified that there was the proper size battery in stock and it was relaced in maybe 20 minutes or less. We later that day went by the Chamber of Commerce about another matter and bragged about your prompt and courtious service.
Gregg Collins