Customer Testimonials
The Service Department was outstanding and very efficient! My Service Advisor, James, was outstanding! Look forward to bringing my SUV back in the future!!
It's very convenient to get an appointment and they always get you in and out.
Jena VanArsdale
Very easy and fast to purchase a vehicle from my salesman Brandon. Will definitely buy from don franklin again.
Your Service Dept went above and beyond to make sure that my car was serviced quickly. I notified them that my check engine light was on they immediately scanned it and found out the issue and ordered the part. Once the part came in they made sure to get it
fixed promptly. I highly recommend them.
Good service
The service is good. They come in there and tell you what’s going on and what you need if anything.
Our sales representative, Devin Boone, worked very hard to find the vehicle we wanted and that wasn't an easy task since we were looking for a 2023 model at the end of the year around the holidays and there wasn't a large selection. He wasn't a high-pressure salesperson and we appreciated that. We felt we were treated fairly regarding the price of the vehicle. All-in-all it was a positive experience working with Devin and purchasing a vehicle from Don Franklin.
Jen in the service department is great
The entire staff are great , friendly and do top quality work.
Took time to fix only the problem with my vehicle and didn't add more than needed.
Jen in the Service Department is Top Notch! The Dealership should feel blessed to have her!
The service people were very prompt and courteous. Made the experience top notch!
Friendly and helpful people!
The mechanices, service people and sales people are very polite, professional and courteous.
My needs were met and recommendations given to fix my problem
Great service ! Very professional and friendly staff!
Fast courteous and they wash my car
Jen in the service dept always takes care of me and keeps me updated on the service that is happening.
Great service all around
Everything the service was fast and courteous and the customer service was excellent!! I will be back to get my service on my truck every time.
Awesome folks just feels like home !
Busy shop, best in Bardstown!
Very friendly and listens to your wants and needs
The waiting time for an oil change could be improved.
Service, product and most of all your staff.
Quick service
the service I have received has always been great the people that work there are wonderful always glad to answer any questions I might have and are polite and friendly
Trey was wonderful to work with!
The staff at Franklin‘s is the friendliest of any car dealership I have ever dealt with. I am 81 years old and they treat me so well of course I love my Buick. I feel fortunate to only live a few miles away from your dealership. They are the best.