Customer Testimonials
Called for Appointment for Recall and oil change. Made appointment within a short time period. Dropped off car and was told it would be a few hours, that they would call. It was ready 2 hours ahead of schedule, despite a large backload of downed vehicles from a sudden drop in temperatures that week. Definitely recommend them.
love my Buick Enclave
It’s all good but pricy like everything anymore
Working with our sales consultant, Stephen Tichenor, was a great experience. Having purchased a new Buick Encore GX from him last April, we knew who to see when we decided to trade our 2019 Encore in February 2024.
The Buick Encore is a wonderful car for our family. My wife finds it very easy to run her errands, grocery shopping, the vet with our Westie pup, in this car.
We are looking forward to traveling in our new Buick Encore GX Avenir.
I have been going to Don Franklin after purchasing my car in 2018 for Oil Changes, upkeep on maintenance and I love how they tell me each time if I have a maintenance due on the next oil change so I can plan ahead, always quick easy in and out, clean facility and the service employee are so nice.
Friendly, efficient & dependable.
Original factory parts installed correctly
warranty of said product means a lot.things like roadside provide safety for me…options of vehicles to compare and fit my needs also plays a role.
Always keeps you updated and gets you in and out quickly
Service is great, keeps you informed and answers your questions
fast friendly service, fair prices, nice clean facility and good location
Working with our sales consultant, Stephen Tichenor, made our purchase experience at Don Franklin Auto a breeze.
We had purchased a 2023 Encore GX from Stephen last year, and when it came time to trade our 2019 Encore, the choice of whom to work with was an easy decision.
We love our 2024 Encore Avenir!
Service reps are always professional and get the job done quick.
Outstanding service.
The staff made the purchasing process easy. I was very satisfied with the professionalism and warmth with which we were treated.
Great customer service! Easy to work with and got us in fairly quick for our issue!
Jen has been very helpful and proactive in scheduling and searching for the problem with my vehicle
very good service
Fast and honest service
I was super impressed with how quickly I was able to get my car into the shop. They were incredibly friendly and had the car fixed in no time. James was very helpful and had me back on the road promptly.
Service did what they said they where going to do
Great customer service!
you used to have a lady that worked for you you messed upp and let her go my brother and i have bough 3 cars from her hope she goes somwhere else
Fast service---friendly people.
close to home easy to get into
Knowledge base
Nice people that always take care of me. Thank you.
Service was very fast at Bardstown. Jen was good to deal with.
They were able to get me in for same day service, which I appreciated
I am very pleased with my purchase and the sevice