Customer Testimonials
Your products and services are personal professional, and punctual you didn’t what you said you were going to do without any excuses. Every employee in Canada was professional knowledgeable, approachable, and reliable to deal with. They’re going to do without excuse.
Very efficient!
Was very professional and time was efficient!
The staff is always helpful and knowledgeable.
Great customer service
The product is fabulous. The service is overwhelming. I say nothing bad about Don Franklin. Their staff is wonderful hands down to two people should be recognized Is Dave Brown and Josh.
Great service with a smile. Always able to get me in and out in a timely manner.
Friendly staff.
It services Buicks
No thanks
You are my go to for service
Staff always polite and considerate
Salesman was very nice. Varies selection of used cars. Salesman took me to another lot to look at another car
Everything went smoothly and quickly.
Prompt and professional
Like the price
Very friendly and helpful
I like feeling safe and secure when it’s done!
And I’m super impressed with the knowledge of the girls at entrance desk, especially Jenna!
I have always dealt with Don Franklin. I always deal I with Jena. She is dedicated to Don Franklin. Does an excellent job.
Friendly, professional service. Prompt communication.
Honest and friendly staff. Definitely recommend!
Convenient and competitive pricing
Nice smooth transaction
I had a great experience purchasing my vehicle from this dealership. I drove from Louisville to the dealership to look for a used AWD Toyota Sienna XLE. Trey called in the morning to provide an update on whether the van was going to be ready to be test driven. He was friendly, knowledgeable, and earnest, and he patiently answer our questions. The whole transaction was stress-free and took less than 3 hours to leave with my new purchase.
The only negative to my experience was with the financial guy. He tried to sound friendly but he came across as a smarmy salesman. He had typed the wrong price for the vehicle in the purchase document, which immediately raised huge red flags. When I pointed it out to him, he had a sour expression on his face, slammed his hands on the desk, stood up, and stomped out of his office. When he came back, he stated there was an error. No kidding. He didn't apologize. He should have apologized and owned up to the error, not state there was an error. I was uncomfortable, distrustful and irritated with him because of that experience.
The people we deal with. A1
Very Friendly and helpful
Ur service people smile
The process was smooth, and Devin is great!
The walk in service department is convenient
Tanner is always very helpful and friendly
Easy in and out