Customer Testimonials
Fast and friendly service
Not pushed into anything
Most important i think honesty...professional....employees who want to make everything right an do the job right the first time
Fast friendly service
Reasonably priced service and reliable customer care services
The work was done in a timely manner and correct. Jan the service manager was somewhat disturbing because we showed up 45 minutes before closing just to replace a battery..
I have my car serviced at Don Franklin only. This last time it took me 3 weeks to schedule my last maintenance. The maintenance tech told the Maintenance manager that the cabin cover or the glove compartment was cracked. I have not taken it out but the tech did. So it was either the service tech that cracked it or it was sold to me damaged. The service Manager didn't want to replace it or was not going to replace it until I informed her of the above and that it is under warranty. This is not a good practice to new car owners. That does not make me feel confident that you stand behind your product. She also did not make me feel like I was a valued customer. But I do feel the company sells a good product.
Great people to do business with!!
Service done when scheduled, priced in line with service performed
Nice variety and very smooth transaction
The car we bought was what we wanted and the salesman was great. The whole experience was great. Thank all involved,
Excellent service,friendly,nice. Waiting room was very nice.
Service ladies do a excellentjob
As described and great price.
Quick about everything
Jobs are well done
Pricing is comparable
Employees are very nice
The service department is great. They have done everything to fix any issues I’ve had. Jena has been very responsive and helpful with all the issues I’ve had. I have been very disappointed with the 2019 Cadillac XT5 and will be looking into purchasing a replacement. My sales person Tanner has been very helpful also so I will be contacting him soon.
Attention to detail and they know me by name. Very important.
Customer service is great! Always answer questions and call before doing anything extra. Communication is top notch.
Very professional in scheduling, customer concerns and maintenance work.
Professional and friendly
Real Friendly, knowledgeable, workers….Precise..
Came in for oil change and tire rotation and got a truck wash surprise.
Everything went smooth! We like the associates and everything that came with it
Salesperson Devin Boone took excellent care of is
Customer service is great and the staff is. Always polite
Great customer service
James, was very helpful and knowledgeable. Very easy to work with.
Fast service, corrected my warranty problem.
Good customer service team.