Customer Testimonials
I had a great experience purchasing my vehicle from this dealership. I drove from Louisville to the dealership to look for a used AWD Toyota Sienna XLE. Trey called in the morning to provide an update on whether the van was going to be ready to be test driven. He was friendly, knowledgeable, and earnest, and he patiently answer our questions. The whole transaction was stress-free and took less than 3 hours to leave with my new purchase.
The only negative to my experience was with the financial guy. He tried to sound friendly but he came across as a smarmy salesman. He had typed the wrong price for the vehicle in the purchase document, which immediately raised huge red flags. When I pointed it out to him, he had a sour expression on his face, slammed his hands on the desk, stood up, and stomped out of his office. When he came back, he stated there was an error. No kidding. He didn't apologize. He should have apologized and owned up to the error, not state there was an error. I was uncomfortable, distrustful and irritated with him because of that experience.
The people we deal with. A1
Very Friendly and helpful
Ur service people smile
The process was smooth, and Devin is great!
The walk in service department is convenient
Tanner is always very helpful and friendly
Service was great and we’re very pleased with the new vehicle.
Great to work with. Will never buy from another car lot. I’m a customer for life
Friendly staff, qualify vehicles and a positive showroom atmosphere. I would definitely recommend to others.
Prompt and friendly business for what I need.
Amazing experience? Jen was wonderful to work and she was able to get my car in and fixed all within a week . Highly recommend recommend.
The service department has been seemingly moving inna.more efficient based direction. They have always been very good but I can see the need to try and get customers in and out more timely!
N/A
Service is wonderful.
Great service and everyone is so friendly!
Jenn is an awesome service advisor. The technicians always do a great job and are timely in doing their work.
Work well done.
The service department always works with me to take care of my vehicles
Quick
Best service people
No wait;l to get vehicle in;answered my questions; courteous; and short wait to complete work
I have good experiences with Don Franklin.
—
It was fast and easy.
I had my oil changed in my car & they got me in & out in no time at all. Friendly staff
service was very good. I am completely satisfied.
great - thanks! : )
Very easy and Brandon was excellent
Nice smooth transaction