Customer Testimonials
Staff was courteous n friendly.
Good friendly service
Great Experience overall
I appreciate getting in quickly and staying informed on the vehicle.
Love the staff and quality of vehicles to choose from
Professional but friendly and true full
Brandon and the service guy was awesome
Tanner was very helpful finding a vehicle to fit my needs. David made me a great deal and now I own an Enclave. Cris was helpful with the process as well . Whenever I need service in pass Jen is on top of things for me too!
The service people were courteous and friendly. Oil change was completed in a timely manner. Recommend them highly!
Most of the time,service goes pretty fast.
but I have had problems in the past. I had an oil leak a couple years ago and it cost me several hundred dollars and they never figured it out.
My appointment was at 9:30 but I was able to drop off my vehicle earlier so I could make a golf trip with friends-Ethan (the technician) ensured me that everything would be taken care of prior to my return.
He was spot on!! Great experience!!
Devin was very helpful and through and made the whole purchasing process easier!
Quick
Conveniently located. Having my vehicle serviced wheee I bought it.
I like the professional service and knowledgeable staff.
Lots
That home town service. I went in to get my battery checked and walked out with new battery (still under warranty) in a fairly short period of time. The service people you talk to are very respectful.
The service Department in Bardstown has been terrible for years, terrible attitudes, with the exception of Tim Perkins, who is no longer there. I was looking into trying the Franklin service department in Etown, when I heard about the Franklin Service Department on Frost Ave in Bardstown. There I met a new service manager named Russ and a nice lady greeted me with a smile. What great, professional folks. It was my best experience in the service department that I have had since Franklins took over the dealership. Hopefully this carries over to the Franklins main service center.
Chad Riggs Phone number removed
Very friendly
They have been good to me
Curtesy service
Friendly service
Friendly and provides great service
I think it's more about the people than the product when choosing where to shop for vehicles. I always look for knowledgeable, KIND and helpful auto dealers who are upfront and honest. I have had so many bad experiences with dealers so it's my top priority when looking for a car that the dealer meets my expectations. You all were wonderful. It was fast, easy, and you all were just overall great to work with. I am so appreciative of the wonderful experience and highly recommend. My mom always got her car here and I know why people are repeat customers. Thank you all!
Customer service
Waiting room comfortable
Very professional
Easy and fast
Friendly service staff that know the products. They have gotten my issues correct on my appointment times. I trust the mechanic's experience on my expensive automobile. And advise all my family members and friends to use Don Franklin's Auto
I trusted Mr.church bought 2 cars from him before and he listened to what I needed.