Customer Testimonials
Jena was alot of help and seemed to be on top of everything! Good customer service goes a long way!
High-quality service, great selection of Buick vehicles from which our sales representative found the exact model to meet our needs. This is the second purchase in two years for us at Don Franklin and we wouldn't consider buying from anyone else.
Love everything, Service department is great
Always kind
It’s was good
Friendly staff!
Always on time and very professional
I was shocked to find that a dealership would charge less for oil change and tire rotation than all those other quick in and out places. And being a person that wakes up early. I love the fact I can go to the place across the road and get there at 830 and get in within an hour.
Josh is always the best
Jena the service manager is excellent… I am handicapped and she went out of her way to make me comfortable and to answer all my questions and took care of everything for me… She is the number one reason I purchased my new truck at Don Franklin.. I knew if I had any questions or problems and with my disability, she was understanding and would help me.. I will continue to do business there because of her… everyone at Don Franklin is courteous and friendly.. I do recommend Don Franklin.. Billy Last name removed
You have 2 location for oil change in bardstown
Nice inventory and great customer service!
Trey Price was very nice, helpful and informative. It made the car buying process pleasant.
Great service and friendly staff.
Very efficient, greeted when I came thru the door and car was done in a timely fashion!!
Identified the problem in a quick manner
Personnel and the great service I’m provided. I’m always treated very nice.
The guy we work with was great but sold the first can we look but found us something else we like got it thanks
Tanner was able to get me vehicles that I saw online even if they weren’t at the bardstown location. He was very helpful! I only shop at Don Franklin!
Good quality and always honest about the vehicle I’m buying.
Both of your service departs in Bardstown I have had good service, From oil change to a air bag recall and battery replacement my experience with your staff is five star. I appreciate the "help your self to a good cup of coffee" while waiting. The waiting room area is always clean and comfortable .Choice of individual chairs, to a round table with chairs or a small couch Location of both service departments could not be better if one wish to go out for a short bite to eat. And the courtesy ride if one needs one. Choice of many vehicles if one interested in purchasing a new or used vehicles. I have purchased two vehicles at Don Franklin and have been very pleased with the vehicle and my sales person. My sister has purchased two vehicles as well. The only thing I would like to add is I wish the company would hire a female saleswoman. Tanya LaRue sold me my vehicles and my sisters too. She was top notch in knowing what her customer wanted. She was easy to relate to and communicated very well. With that said I still give Don Franklin staff a Gold Five Star Rating.
drop off
Friendly, helpful sales (Andrew). Went to smaller lot across the street and he drove us to larger lot and continued looking for vehicle we were looking for. Which we found and bought that day
Very friendly and prompt service. I had to wait for a part but the reschedule went without a hitch, the repair was under warranty and the gentleman who assisted me through it all was so polite and knowledgeable. Thank you for having such a wonderful person on your staff.
keep me informed on what was going on
Fast and accurate service
Great service, this trip was really fast
Everyone is friendly. Quick and fast service.
Outstanding service. Jenna is extremely helpful, respectful, and knowledgeable. I only go to Franklin because of great she is.
Fast and friendly service