Customer Testimonials

Very helpful and pretty frienfly

Service was fantastic!
Service Mgr. went above and beyond with support and clear explanations!

Staff was awesome at finding a bike that had what I wanted and was a good fit.

Pleasant staff. The service staff have performed several bike repairs for me over the years and they are always quick and dependable.

Very thorough service bike was in great shape when picked up

Great, personalized, and courteous service. Thank you!

Customer Friendly
Experts in their field
Easy to work with during COVID

Very friendly and knowledgeable staff!

My son races on a mountain bike team and we needed his chain replaced quickly - you came through right away!

Also, Hans was super helpful making a decision for future componentry.

Thanks

Helpful, responsive, knowledgeable!

I enjoyed working with the knowledgeable and personanable staff. They managed to get my project completed well in advance of their estimate, for which I was very grateful! I'll definitely being be doing business with their shop in the future!

Very knowledgeable about my older Schwinn trike. Freewheel service was great and reasonable .

Everyone is super helpful and knowledgeable.

Service is awesome

The personal service and support from a local store with great people like Tim and Blake and others.

The manager at Bloomington Freewheel Cycle was extremely knowledgeable about recumbent trikes. He was very patient with me, a newcomer to the world of trikes. He gave me the necessary background and answered all my questions. Over the course of three days from the initial look, test rides, final sale, and delivery, he guaranteed his shop will be my go-to place for all my cycling needs. My wife will be in the market for a TerraTrike next year and Chris will be the one we go see. None of the other Twin cities recumbent dealers seemed to think I was worth their time or expertise (if the had any recumbents at all).

The mechanic who fixed my bike did a superb job. I have been doing my own servicing for 50 years, but had no experience with hydraulic brakes, and I screwed them up. Your guy not only fixed my mistakes, but tightened the brakes so they are better than the day I bought the bike, 2 years ago. I will be back. I am in awe of the job he did. Competence shows.

Quality products and service.

All the employees were REALLY helpful and spent a good amount of time with me to help me learn!

No one really has anything in stock right now so that was to say. The service was good. Thank you

Customer service on the phone was exceptional at both Eagan (Jane) and Bloomington (Chris), not to mention the service provided during my pickup. I will be back!

Very helpful!! I really appreciated their help with our bike rack!

I’ve always liked your service/repair department. They’ve always done a good job with my bikes.

I came in looking for a tire, and the guy who greeted me was willing and able to talk knowledgeably about tires, information I needed to make a choice and a purchase. I really appreciate sales staff who know their product and are willing to be friendly. This sounds simple, but that's what works in retail.

Plus, you had a wide enough selection of tires that I could buy what fit my various criteria. It helps to be able to make a choice within a range.

Helpful and knowledgeable staff

Employees are knowledgeable and friendly, but not intimidating like in some bike stores.

You all know more than I do!

Staff always helpfull

I appreciate the urgency with which my new part was ordered and repaired. I was only off my road bike for a day!! Thanks

Knowledgeable and friendly