Customer Testimonials

Friendliest staff, prompt service, and reasonable price

Very helpful staff and great customer service.

Close to my home. Reasonable selection of spare parts. They were able to squeeze a small repair (derailler cable) into the recent busy service schedule. They forgot to install one cable tie which I noticed when I picked it up, and they fixed immediately, otherwise I would have given a 10 rating.

I just wanted to send a quick note of thanks for the great customer service I received yesterday in your store. I came in late afternoon to see a Trek I'd been looking at online. As a stay at home Mom without childcare, I had my 4 and 6 year old boys with me. Pam walked up to help us right away and was friendly. My boys sat and played on their tablets while Pam helped me look at a few options and took me out to test drive a few.

I've been in and out of 5 different bike shops in the Twin Cities area this week looking for the right bike, always with my 4 year old in tow, sometimes with my 6 year old as well. It's not ideal to bike shop with kids, I felt brushed off in other shops, one location told me "eh we don't have anything like that right now" come back this weekend and we might have more bikes in, and they let me walk right out. One sales person I worked with at another shop acted as if my 4 year old was invisible and when my son asked the person something about a bike directly, they wouldn't look at him or reply to his question. Like they hadn't ever interacted with a person under 10. It was so awkward. This is where your shop, and Pam specifically, shined. She made the process seem effortless and completely comfortable. No one in the busy shop ever seemed annoyed that my children were there. Again, they were playing on tablets, and well behaved, but still, I was never made to feel like they were un-welcomed in the business interaction.

So I want to thank your store staff, and Pam for that. It made a huge difference to me to have such a welcoming experience, and to be taken seriously, even though I looked like walking childcare. Ha ha! I am in love with my new Trek FX 3 Disc! Exactly what I was looking for and happy to have been able to work with someone knowledgeable on my options.

Thanks again for the fantastic customer service!

- Name removed
Prior Lake, MN

Tim is always helpful!

Marcy on West Bank is Great to work with, known her for years !!!

And the rest of the workers are good to work with too.

Service was straightforward and professional. My bike feels like it brand new! Many miles ahead. thanks Mike at Bloomington.

We like your website. We were able to research the different models. When we decided on the Trek Verve we did an on line chat with Corey. He checked inventory in all your stores and found the sizes we wanted in the Bloomington store. We drove down there from St. Cloud, did a test drive and took them home. It was so easy!

I recently bought a Trek Verve 2 low step at your store. I absolutely love it! The staff was great accommodating me since I had trouble finding the right bike for my needs.

I have gotten some great deals over years. Still using products I bought 20 years ago. Bike bags always go out sooner. Too much use! Yesterday had GREAT service at Bloomington. The sales pro HELPED and HELPED me and I think for my birthday this week I'm going to snag a bike they helped me with. I am so excited. I'm quite a bike rider but now with my new bike! Finally after all these years! I'll just ride more. I told myself when I get a new bike ( which obviously isn't very often) it will be FW..because of the BEST service. 20+ years ago at Dinkytown and now Blmtn

Good selection, keep up the work with Trikes and adaptive!

quick service

Online ordering and pick up was a breeze. Service was fast and very friendly. Would definitely recommend!

Good service , I just bought my son a new trek bike yesterday at your store.
Only complaint is repairs are very expensive compared to other bike shops

Chris is the best :)

We have thoroughly enjoyed our experiences with this shop. The employees are friendly, knowledgeable, and have always given us the best of service. They stand behind their products. They have a good selection of trike bikes.

Great help!

By phone co-ordination was great with Tim, Chris, and Mike. Instant service.

Customer service was very helpful. Sale price not listed on product, but staff helped confirm sale price listed online.

Good service willing to answer technical questions and help source parts!

I called and spoke to Tim to see if the bike I wanted was in stock and built. He was extremely helpful and professional. I called on Tuesday and he said he could get my bike built by Thursday but I was surprised to get a call Tuesday night that it was all ready to go, so fast! So I picked it up Wednesday night and again he was very professional and quick service. Also a great selection of products if you want to add to your bike.

Great customer service and doesn’t try to upsell

You were very honest and informative.

Great experience. Very helpful and knowledgeable.

Staff was very helpful in selecting the right size bike for me. I observed they were equally helpful to other customers who were shopping for parts, service, or a bike.

Awesome customer service

They did a great job helping find the bike that was right for me.

I really appreciate the knowledge and their willingness to listen and share that knowledge with me.

Tim did a good job describing the features of the Verve 2 and answered my questions.

Local company and always friendly helpful staff. I will keep giving them my business!