Customer Testimonials

Fast and friendly

It was easy to walk in and get the help I needed - staff was knowledgeable, attentive, patient, and friendly

Knowledgeable service, good products

Great, quality product, customer service was top notch!
I ordered my bikes over the phone and had family picking them up, it went so smoothly!

Very knowledgeable and friendly staff. Definitely will recommend.

Reasonable cost for my bike repair, thank you!

Great customer service. Super friendly and helpful.

Fast and friendly service

Graham at the Bloomington location was awesome. Give him a raise!

We have been a faithful customer of Penn Cycle/Freewheel- going back decades and it still remains the friendliest bike shop in the twin cities. We were lucky to work with Chris who is incredibly knowledgeable about recumbent trikes and all the adjustments possible for a great fit. He kept me well informed on my bike order and quickly assembled it so that I could enjoy riding it during some early spring days. This has always been our neighborhood bike shop but now we are lucky to be so close to one of the premier bike shops in town.

Service was great.

Great Service. Especially from Mike at Bloomington location

The purchase was seamless.

Friendly neighborhood spot, efficient, quality service

Chris and Tim and Grahm from the Bloomington MN store are excellent to work with. They go above and beyond. Thanks for my bike, my accessories, and for the excellent service!!! 😀

Freewheel good.

Graham was great - he was knowledgeable and fast !

good service

Very nice and helpful and close - love having them in the neighborhood!

Sales people and mechanics are friendly, helpful and Knowledgeable!

Friendly and helpful employees.

Friendly service! Took care of all needs and answered all my questions.

Polite and prompt service

Chris was a pleasure to work with. He paid great attention to detail. He was also very patient in answering all of our questions. Chris also took the time to help me get our new trikes on our bike rack.

Thanks,
First name removed & Cheri

Very friendly and helpful service. They have the parts and supplies I need for my bikes in stock. Support your local bike shop!

Friendly knowledgeable staff.

I was looking for an Orbea and you had it in the size and color needed

Both people I worked with, Chris and Tim (one the phone) were knowledgable and took the time to answer all my questions. They managed to put together the package I wanted despite the shortages of trikes and components. I wish the shop was a lot closer to my house!

Friendly and helpful

Tim was really great at helping me find the right bike.